Bella ItaliaReviews of bella-italia.com

Myself and my partner decided to come here for lunch in Edinburgh, as it stated some foods can be made vegan. We asked for certain dishes to be made vegan, when the food came out the pasta wasn't very hot and noticed that the portion size was half the size of the normal sized ( non vegan) dish. I sat back and watched everyone else's orders come and the portion was much larger. Very disappointed by this as it isn't exactly a very cheap place to eat for what we got. Really wouldn't recommend any vegans going here in the future.

We were here in June 2022. Extremely crowded. Bad camping. Expensive, you have to pay for a lot of extra’s . If you want to go back to the Stone Age, go here! Badly maintained mobile homes. Very bad customer service and bad communication. Our daughter cut her hand at the slide (5 stitches) . They told it was her own fault (somewhere it is written to not hold the side of the slides) and no compensation from their insurance. Bad management, who takes no responsibility. Only nice things are the location, the views from the lakeside and the prices are fair. We recommend to stay away from here.

The only reason there’s one star on here is because you can’t do none. I wish I’d checked these reviews before this ordeal. Ordered some pizzas from a nearby campsite, collected and then driver had a drink upon return (we’re away on a family break camping…) Scotland has zero tolerance to alcohol. Opened the pizzas and after my husband was extremely specific about what pizza we wanted they sent a garlic bread, entirely incorrect. Called up and the customer service was absolutely disgusting, they point blank refused to deliver a new pizza to the campsite, leaving my 9 year old daughter with nothing to eat and us with no way of getting to the shop. I will be returning tomorrow for a refund! I wish I’d read these reviews before ordering! An absolute and utter disgrace! Hang your heads in shame

Decided to treat my family to Bella. I ordered for collection as it doesn't deliver. 1 lasagne which was burnt at the bottom, 3 spicey sausage which for the person eating them were not as spicy as normal and I ordered 1 carabona as I had never tried it. I believe a good one is made with ribbon pasta, this was tubes so I was disappointed. Although it tasted OK. For the 5 dishes it cost me £52.50...£10.50 per head. Won't be buying again because I could have made all these dishes under £10. I know there is a crisis on and there are overheads to consider but it's unacceptable really especially seeing other takeaways in the area are round 6-7pound on average per person and yes I didn't have to buy but gave you the benefit. Lesson learnt. Ipswich Suffolk.

where do i start, my mother bought me a £40 gift card, i asked for the bill twice and made the server aware of this fact, he then TOOK my phone away to scan the code for 15 minutes! came back and said the code had expired? then actually READ the date and saw that it was valid FROM the 17th of June this year, then he dissipated again for roughly 10 more minutes with my phone without asking apparently to find a manager, a young woman asked if everything was ok and i explained that her friend had just wandered off with my phone and I'd like it back as he'd been gone a while, the manager then appeared holding my phone saying the code was invalid and he couldn't get it to work, so again WITHOUT ASKING opens up my web bowser and started opening tabs!? this was now easily 30 minutes after wanting to pay and he had the absolute gall to call me rude when i snatched my phone back and exclaimed Jesus Christ man just tell me what to do don't start using my phone like that!? he got aggressive, called me rude again and then informed me he was the manager. i honestly have never experienced this kind of treatment anywhere before, never have i had my phone taken off me to scan a code for 30 minutes then have an absolute stranger start using it and calling me rude for taking my own god damn property back?! i cant believer you've hired someone like this to run your restaurant, in the end he just discounted the meal the £40 and then the original server came back and practically threw the receipt on the table after id already said I'm paying by card and just left i then had to wait another 5 minutes for someone to come and let me pay the outstanding £13 i asked for the bill at around 6:15 or so and didn't get to finally pay until 6:45 i was ready to just walk out and leave the remainder this was supposed to be a special occasion but it was completely ruined by your staffs complete lack of awareness and training and your managers disgusting attitude towards personal privacy i would like the £40 refunded to the original source of payment and will gladly supply any relevant payment details for this as i will not be coming back again and will be leaving this review pretty much anywhere i can

Worst visit ever, Not even worth 1 star in all honestly . Celebrating my sons birthday on the way back from a fab day out at Alton Towers. He loves Bella Italia so I found one on the way back home . We were shown to our seats, 10 minutes before someone came and took our drink order - then a further 15 until food order which I can understand when the restaurant is busy. First issue was - they didn’t bring our starters out together, when we chased for them she forgot to put them through so we didn’t eat our staters together, she then asked if we wanted the mains to come out when me and my husband was still eating our starters . As soon as our plates were sweeped up. The chef brought our food out then went on to say, should there be a 5th meal, pointing at my sons empty space on the table. We told him yes then we knew something has gone wrong again. Then the head of house came over explained it was missed so yet again our meal was not all eaten together . I mean, surely the idea of eating as a family is we EAT TOGETHER . We was offered 1 free drink and then some discount of the bill which is okay to be compensated but the service was utter disgusting . I will not eat with you again!

2/5 service - slow, low attention. 1/5 beer - tasted like beer from a crappy holiday resort. Also was full of a scummy scrums like substance, put me off ordering more or finishing the first 1/5 pizza - doughy, under seasoned, mass produced tomato sauce with zero flavour, basil imparted no flavour into the pizza. Overall would not come back again and very unimpressed with the experience.

Avoid at all costs a total rip off food is cheap products cheap house wine specially for the price prices overated nothing like before lock down.... only good thing is the bellabots and decor and staff pleasant...dudley Castle Gate......the pasta bacon and sauce of carbonara was poor no taste...garlic dough balls dint have much taste also burnt the coke was weak to much ice and flat.....if your stupid enough to throw away your money what you think will be good experience you will be totally let down......☹