Be JulietReviews of bejuliet.com

Response from Be JulietMay 8, 2025

Hi Lindsay, We're really sorry to hear the fit and fabric didn’t meet your expectations — we know how disappointing that can be. Just to clarify, our Return Policy is listed right on our website footer, next to our support email. That said, if it wasn’t easy to spot, that’s on us — we’re already looking into making it more visible to avoid this kind of confusion in the future. We're happy to offer you a full refund, but we do need the item returned first through our Returns Portal. You can start that process here: https://bejuliet.com/apps/redo/returns-portal/login And no need to worry — once we receive the return, you’ll be fully refunded. Apologies if we missed your call as well — we receive a high volume of spam and sales calls, but we’re actively working on a better system to ensure we never miss messages from real customers like you. We did reply to your email though, which is usually done within 12-24 hours, however we were delayed in this as well. Thanks again for your feedback — it helps us improve! -Be Juliet Management

Response from Be JulietMay 23, 2025

Thank you for your feedback, and we're truly sorry for the delay in getting your item to you. Right after your order was placed, we learned it had unexpectedly gone out of stock, and we had to wait for a new shipment to arrive. Completely understand how frustrating that is, and wish we could’ve gotten it to you sooner. We’re working on improving our inventory system to better reflect real-time stock levels and avoid delays like this in the future. If you decide to give us another chance down the line, we’d love to make sure it’s a smooth and speedy experience for you. Thanks, Be Juliet Management

Response from Be JulietMay 6, 2025

Hi Jennifer, We're so sorry for the delay and lack of communication around your order. After looking into this, it appears we made an internal error and did not cancel your order as intended when the swimsuit became unavailable. That’s 100% on us, and we truly apologize for the inconvenience and frustration this has caused. A full refund has been issued, and we’ve also sent a separate email with more details. If there's anything else we can do to make this right, please feel free to reply or reach out directly to us at [email protected] — we're here to help. Thank you for your patience, and again, we're really sorry we dropped the ball on this one! Best, -Be Juliet Management

Response from Be JulietMay 6, 2025

Yay! We’re so happy you loved everything! Thanks for sharing your sizing info too—it’s super helpful for others. Those are three of our fave pieces, and we’re thrilled they fit you perfectly and feel great. Can’t wait to see what you pick out next! Best, -Be Juliet Management

Response from Be JulietApr 11, 2025

Hi Kathleen, Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We're so sorry to hear that the journey to receive your swimsuit was anything less than smooth and that the fit and fabric of the bottoms didn’t meet your expectations. While we're happy to hear you loved the top and found our team helpful during the delays, we completely understand how frustrating it can be when a product doesn’t fit as expected. We're constantly working on improving our designs and quality, so your insights are incredibly helpful. If you haven’t already, feel free to reach out to us at [email protected] — we’d be happy to see if there’s anything else we can do to make things right. Thanks again for giving us a try. -Be Juliet Management

Response from Be JulietApr 7, 2025

Thanks for taking the time to share your experience. We totally get how disappointing it is when something doesn’t fit the way you expected — especially when you were excited to try it on. We’re currently reviewing the fit of this piece and would love to help sort this out for you. Feel free to email us at [email protected] so we can find a solution that works for you. Happy to help with an exchange or refund, no problem! Appreciate you giving us a shot, and we hope to get you into something you love soon! Best regards, Be Juliet Management

Response from Be JulietApr 4, 2025

Hi Amanda, Thanks for your feedback, and we're really sorry to hear about the delay. We checked your order and saw that USPS experienced some issues processing your package, but according to their tracking system, it was marked as delivered on April 3rd. When you have a moment, could you double-check to see if it might have been misdelivered or left somewhere unexpected? If you still haven’t received it, don’t worry — you added Package Protection to your order, so we can reship it right away. Just reach out to our team at [email protected], and we’ll send a replacement via a different carrier to get it to you much faster. We’re here to make it right and really appreciate your patience. Warmly, The Be Juliet Team

Response from Be JulietApr 2, 2025

Thanks so much for your feedback—we’re really sorry to hear the sizing didn’t work out for you! Our goal is to make sure every piece fits beautifully, and it sounds like we may have missed the mark here. We'd love the chance to make it right. If you haven’t already, please reach out to us at [email protected] so we can help you with an exchange or return. We’re also actively reviewing our size charts and product descriptions to ensure they're as accurate and helpful as possible, and your note is a big help. Thank you again for taking the time to share your experience. Best, Be Juliet Management