Be JulietReviews of bejuliet.com

Response from Be JulietJan 21, 2025

Hello, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent service is our priority, and it’s clear we fell short in this instance. Please allow us to clarify the situation and work towards a resolution. The dress in your order is currently out of stock, and we reached out via email four days ago to ask if you’d prefer to wait for it to become available or receive a refund. Additionally, the purple pajamas are also unavailable at the moment, but we do have them in green if you’d like to make a substitution. To make things right as quickly as possible, I’d recommend processing a refund for your entire order. If you’d prefer another option, such as waiting for restocking or choosing a different color for the pajamas, please let us know, and we’ll make the necessary adjustments immediately. We deeply apologize for the delay and frustration caused, and we’re committed to ensuring a better experience for you moving forward. Please don’t hesitate to reply to this message or reply to your email with us at [email protected] so we can promptly resolve this for you. Thank you for your patience, and we hope to regain your trust. Regards, Be Juliet Management

Response from Be JulietJan 29, 2025

Thank you for your feedback! We're glad you found the delivery tracking updates helpful—that’s so important to us! Sorry to hear the product wasn’t quite what you were expecting, but we appreciate you giving it a try. If there's anything we can do to help, feel free to reach out, at [email protected] - thanks! --Be Juliet Management

Response from Be JulietJan 17, 2025

Hello Jess, Thank you for sharing your feedback with us. We're sorry to hear that the bikini didn't meet your expectations. At Be Juliet, we strive to offer stylish and high-quality swimwear, and it’s disappointing to learn that your experience fell short. We’d love the opportunity to make this right. If you'd like, please reach out to us at [email protected] so we can assist you further. Whether it's providing a replacement or exploring other options, we’re here to help. We look forward to hearing from you soon. Best, Be Juliet Management

Response from Be JulietJan 17, 2025

Hi Ellie, Thank you for sharing your experience with us, and we sincerely apologize for the delay in delivering your order. We completely understand how frustrating it must have been to wait for such an important item, especially with the time-sensitive nature of your event. Unfortunately, the combination of holiday shipping delays and inclement weather during December significantly impacted delivery times for many of our orders. While these challenges were beyond our control, we take full responsibility for ensuring better communication and planning in the future. If there’s anything we can do to make this right or if you have any further concerns, please don’t hesitate to reach out to us at [email protected]. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Thanks, Be Juliet Management

Response from Be JulietJan 15, 2025

Thank you so much for your lovely review! We’re so happy to hear you’re loving the Faith Ruffle Crop Top and Skirt – it’s such a fun and chic set! We hope it makes you feel as fabulous as you look in it. If you ever want to share how you styled it, we’d love to see – tag us on Instagram @be_juliet_official !! Thanks again for your support, and we can’t wait to help you find more pieces you’ll love. --Be Juliet Management Team

Response from Be JulietJan 15, 2025

Hello! Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you love the pajamas and swimsuit – they sound like perfect picks for a bachelorette trip! We truly appreciate your patience with the tracking updates, and we're glad our Support team could provide reassurance while your order was on its way. So glad everything arrived in time and that you're happy with your unique and stylish swimsuit – you’ve made our day! Thank you again for your recommendation and for choosing Be Juliet. If you ever need anything else, we're just a message away. Have an amazing time on your trip! Be Juliet Management Team

Response from Be JulietJan 7, 2025

Hi Kimberly, Thank you for your feedback, and we deeply apologize for the delay and frustration you've experienced with your order. We completely understand your disappointment, especially since you were hoping to have the item in time for your family’s cruise. We’ve checked on your shipment, and it is still in transit via USPS, but we know how stressful this situation can be. While holiday shipping delays and carrier mishaps have been widespread, we understand that this has been very inconvenient, and we are truly sorry for that. Our warehouse team has been made aware of the situation, and although they advised us it will indeed be delivered, we are working to investigate further. To resolve this for you, we can either file a claim with USPS on your behalf for a refund or have the warehouse reship the item. Please let us know which option you prefer, and we will prioritize it right away (we are sending this same message via email too) We are committed to providing excellent customer service, and we hope you will reconsider the 1-star review once we’ve been able to resolve the situation to your liking. If there’s anything else we can do to assist, please don’t hesitate to reach out to us directly. Best regards, Be Juliet Management

Response from Be JulietJan 6, 2025

Hi Raana, I'm sorry to hear this feedback. Quality is of the utmost importance to us, and we’d like the opportunity to make this right. Could you please contact our customer service team at [email protected] with more details about the issue you experienced? Your input will help us improve, and we’d be happy to offer a solution, whether that’s a replacement or a refund. Your satisfaction means a lot to us, and we hope to have the chance to turn this experience around for you! Best, Be Juliet Management