margaret K.
bad customer service in canceling subscription less than 30 days
Had difficulty canceling within 30 days online, had to use chat AI feature...called the next day to confirm it was canceled as I had not received a confirmation email. Serg said I didn't ask chat for a refund...what? when you cancel you want your refund...then he said I did this in 2022 so I can't again...no I kept it a year...and canceled before renewal...so unprofessional...so unhappy with such a difficult canceling process. Asked to speak with a supervisor, busy, they will call me back. He ended up calling me back and processing the refund...so unnecessary this horrible experience. Should have been a 5 min easy process, instead a waste of over 30 min and such frustration...




