SJ S.
Like / Hate But Did Get Cancellation
I have come to an almost reluctant conclusion that Dylan's products and recommendations are pretty good. Unfortunately, they give very weak support / training. I signed up for Behind the Markets and ended up doing a trial of Takeover Targets. I get a lot of email, and ended up with regular emails from this group saying that they've got recommendations for me...only to end up wading through them just to find that this particular recommendation requires signing up for more services. I decided to cancel the Takeover Targets and ended up emailing 6 times about cancelling, with emailed responses that someone would call me as soon as possible. Never happened. So I called their number. After waiting quite awhile the first call, I was told that my Account Manager, Michael would call me back tomorrow. Never happened. Finally I called again and again was told that my account manager would call me promptly. I responded that I already knew Michael wasn't in the calling mode and that I needed to elevate this. Finally, after some wait I actually was able to speak to a very knowledgeable, refreshing person named Kara. She walked me through their website and showed the past recommendations and their returns. It was pretty impressive. She asked if I had followed any of the recommendations and I told her 'only one'. Why didn't I look into the others? Because I was so tired of the junk mail from them that I quit opening them all. In the end, she cancelled and refunded my payment. She also did something to make the barrage of emails stop. Frankly, if I had that kind of walk through and email cancellation at the beginning, I'd have kept the service. It looks like a paying proposition, but it's too late now. I'm not going to risk the 30 day cancellation guarantee. So in my mind they may have a good product but they're shooting themselves in the foot by: - lack of responsiveness -lack of training of new customers -playing 'gotcha' with all the stuff that's not included in what you bought -bombarding their existing customers with lengthy, verbose emailed fishing expeditions for buying different services.