BECUReviews of becu.org

Debit card cut off over the weekend. No notification, no email, no warning no text no nothing. Left me stranded with no money and needing gas. No customer service reps on the weekend so no money till Monday. They claim they can cut anybody's card off at any time for no reason and no immediate notifications need to go out. Terrible customer service. There was over 5000.00 dollars in the account. Buyer beware.

Had a horrible experience. Please beware that BECU will charge you a late fee without telling you that there is a balance due. And then only notification more than a month later that you are now overdue with the late fee What a scam to make money off it's loyal members Here is the history... Got a notification from BECU on Oct 26 bring charged a bank fee flow $24.75 which was a surprised and not expected. I dug into it and discovered the following 1) My line of credit incurred a balance of $3k on Sept 3rd. Which i was notified 2) I paid off the full balance on Sept 4th. With Line of Credit showing a balance of zero since then 3) BECU apparently charged an interest of $0.75 from the 1 day of overdraft 4) However, the Line of Credit does NOT show the $0.75 for its balance; but still show $0 balance 5) I have received NO notification of this interest charge 6) Then BECU charged me a late fee of $24.75 and notification alert was shown on Oct 26, more than 1.5 months after thr original overdraft on Sept 3rd!!! When I contacted BECU, the Rep said the fee is due me not paying the $0.75 even though they did not notification until it was overdue AND I had no way of knowing I owe the $0.75. I then had to request a waiver for the late fee, which they finally did. But it took a lot of effort on my part, especially when the Rep did not accept the problem with the BECU process I politely then asked the Rep to please ask their IT folks to fix this bug in their software so it will show the correct balance, any interest owed, and notification of balance Due. The Rep just offered to transfer me to their IT Department. I have been a BECU member since 1983 but I will switch to another bank in 2025....

Awful Credit Union! Do not bank with them! Slow slow slow! The budgets and account features are useless. The app is not intuitive at all. Avoid becu! Take your money elsewhere!

One star because zero, for some reason, is not an option. I had a fraudulent charge on my credit card that I no longer used but foolishly kept open because BECU recommended I do so when I tried to close my account. Chase bank alerted me to the charge. Upon logging into my defunct BECU account, I confirmed the fraudulent charge. $20 on Amazon in a state I don't live in. Immediately, I wondered why Chase bank alerted me when BECU didn't say anything whatsoever. This was the third fraud incident at BECU within 5 years. I called customer service to report the fraud. In a firm and disappointed tone, I told the very young sounding (I'm 30) agent that I was disappointed that BECU didn't alert me when chase did alert me, even though it wasn't their card or their issue. The agent immediately became emotionally heightened, went on the defensive and asked how chase even had my BECU info (lol? Just me linking my accounts..), and told me "we can't just shut down our clients' cards. We want them to be able to use them" in a condescending tone, as if I don't understand how financial institutions keep the lights on. I told the agent I didn't expect BECU to shut the card down immediately, but I did expect them to alert me to a charge on my card in a state I don't live in after a 2+ year period of inactivity. As Chase Bank did. And for what it's worth, when I closed my BECU account, I didn't get one bit of correspondence from BECU to confirm the closure. Don't forget what the B stands for in BECU. Look at the flailing, pathetic performance of that once decent company. Get out of BECU while you still can!

If there is 0 star I will Give them no star at all. If there’s lesser word than the worst that’s them! No communication , they’re never straightforward in all transactions . I didn’t get only stress but had suffered of mild stroke because of their banking system . I have to request 100 times for and email 20 times but no response . Theyre only quick to respond after I send payment receipt to them to reactivate my bank account which I paid $1705 and they charge me again $500 to reactivate my card after my bank has been frozen because I haven’t used for 5 years . Now I’m waiting for them to reactivate my account but I requested 20 times and more to cancel my card because I refuse to pay $500 telling them that the Savings account can work independently without a card . Customer service so poor and I have to keep repeating my request everytime and they’ll ask the same question all the time . Knowing that they use my savings for lending and other people benefited a lot from my savings but not me . When I need my money they hold it . And seem it’s very difficult for them to reactivate even I paid according to their instructions x I’m travelling and on vacation but can never rest everyday because of this bank problems . I really thought that credit union was trusted bank . But the figures aren’t right and it’s not clear how much money was taken because the figures was really wrong !! Now I’m Broke on my vacation and can’t access this bank at all ! I used all my money to pay them to reactivate and they guaranteed 100% that I can access after those payments but it’s 48 hours now they never respond ; knowing that they just work at home . I hope I can give them 0 or lesser than 0!!

The app just sucks, no wire transfer option, the transaction page is delayed, and the card freeze doesnt work half the time

the alerts...either text or email NEVER work. I've tried multiple times. Stopped using BECU but came back after another local bank WECU proved even worst in their multi-layered logon kept locking me out and even tech support (via chat) could not logon or fix my account. So... I'm going back to using a regular BANK!!! I'll bet their web site will actually WORK!!!

The BECU app, especially for making a deposit is. a. joke. After endorsing in black ink, on a white background of a state issued check, the app consistently says it looks like the check hasn't been endorsed. On the front it cannot discern between an 8 and a six, so the amount doesnt match, so bottom line, can't deposit the check. And it happens every. time. Please fix the app. Or add more ATMs .