BECUReviews of becu.org

BECU totally dropped the ball on a HELOC application. Loan officer transferred application to a Sarah and 4 days later, it was still on the pile and she never followed up with us on anything. We have been a BECU customer for 27 years and have excellent credit. Beyond upset with BECU

Do NOT put you hard earned money in this credit union! God forbid your spouse passes away suddenly and you can't make your payment until your home sells!! THEY DO NOT CARE, they want their money, they will drain your bank account to get what is owed to them and suspend any credit cards you have with them as well! THEY WILL NOT WORK WITH YOU! The mortgage company was way more understanding and worked with me the whole time. BECU just took my money and left me with nothing to pay bills!!

Just like Boeing planes, the doors come off mid flight. Stay as far away from this credit union as possible. Working with them is near impossible.

Had a car loan with because. Very hard to work with. Consistently messed up extra payments on principal. Hard to get it corrected. Phone service was terrible wait times and then failed to resolve the issue. Took several calls each month to correct payment errors. We will never use this service for anything again.

Went to a local branch as I wanted the last three months of statements looking for a particular charge. Couldn't download as site wouldn't accept the new password that BECU gave me. Branch employee wanted to see my driver's license. It had expired 3 days before this visit. She refused. Attempting to get a replacement drivers license. Better chance winning the Lotto. Want to bet she would treat a guy the way she treated me (Senior Citizen) Date is a guestimate.

I have years of experience with this bank, and I can honestly say the issues come from leadership! Their agenda is motivated by woke culture which focuses on a certain demographic of people at the exclusion of other marginalized communities. During the new CEO live introduction at the Seattle Convention Center, the CEO introduced her preference for her own people including BIPOC/LGBTQ while overlooking other significant marginalized and oppressed groups of people. She does this by showing only these groups in her examples, showcases, and discussions! She also gave direct orders that these communities will be promoted, and white people are and will no longer be promoted for advancement. She also focuses on white privilege without the consideration that there are many white people who are part of the marginalized, oppressed, and underserved population. In fact, there are countless white people who are homeless, struggle getting a job, never get promoted, and have disabilities that affect them from being promoted, hired, and treated fairly in the workplace. Her agenda to be inclusive only includes certain groups which is the opposite of inclusiveness and is discrimination. In other words, it's all about her! They also hire managers and leads that are abusive, micro managers that terrorize their employees by threatening write ups if they don't sell enough loans. The turnover rate for member consultants is high with many opting to attain a new career or move into different positions. It's common to see biases as they hire husbands, Wifes, children, and all family members giving them an upper hand in the workplace. The consultants treat the members well but if you watch their expressions, you can see they are being deceitful and dishonest. The priority is loans, as this is what makes BECU the most money! They truly don't care about anyone but their agenda. The CEO practices active discrimination and encourages others to participate in her woke ideology! There are other credit unions that offer the same benefits without the exclusiveness, racism, discrimination, dishonesty, abuse, and deceitfulness.

Apparently can't give negative or no stars. This CU is the WORST! I can actually say this cuz my dad was the president of a CU for 30 years! If you are perfect then it's great - however if your X-husband files bankruptcy or your dad has alzhimers and needs to get moms name on financial stuff - then you are screwed! They got me to pay $2,400 for what they made me think was the HELOC which not missed a pmt - nope it was for something that was written off by my x's bankruptcy but my name was on. My current "bank" said that is unethical and they should be ashamed! My 20 year old son can't pay or withdrawl anything over a certain amt cuz there is a glitch and they still show he has a kids act. Still hasn't fixed that. It's been 2 years! And a date? Try every day for the last 10 years!

have been a customer since the early nineties but the customer service seems to get worse with each passing year. Specifically, - shutting down online account and debit card for unexplained reason while I was in remote area. Fortunately had some cash on hand to get me back home. - using ssn, mother's maiden name, birth date when all this data now resides on dark web because of recent National Public Data, data breach according to my account with Experian. no two factor authentication. - checking account being debited without my authorization or knowledge. - can't send an email to becu from online account any longer. - sent me encrypted message for ATM dispute which I could not open because passcode kept changing. forwarded to tech support where I was parked on hold until I finally gave up. The above is just a sample of BECU's awful customer service. Will be doing business with another C.U. soon. Can't take it anymore. -