BECUReviews of becu.org

This review is just for the Everett Branch. Drive-thru tellers are biased and racist. After handing over DL and giving the security code, I am still asked additional security questions. One time, I was asked 5 additional questions. The one that was way over the top was, "If I worked". No lie! I only get asked these additional questions if withdrawing over $500. The camera was broken on the screen, and the teller wanted me to do the chicken dance with my neck because she couldn't see my face. Another time, a teller said, "Will you please look at me?" I asked a teller, why am I always being scrutinized, "its for your protection." The Everett location has some of the most biased and racist drive-thru tellers, and after filing complaints to corporate, corporate isn't much better. If your skin is brown, good luck.

I applied for a a business account three times. Each time their system lost the info. When I called their line for assistance, I sat on hold for 20+ minutes just for them to tell me anything from I don't have an account to my account is approved, just wait for the email. Their website and people suck. So after waiting 2 days from my 3rd time calling, I got an email saying I had passed the business application check. I then proceeded to click the link where I had to refill out everything I filled out before and when I clicked submit it immediately went to a "you need to go into a branch to continue" window. So almost a week of banging my head into a wall just to get told I need to go see people who can't help me in person since online and on the phone wasn't inadequate enough. I've decided to open up a business account with another major bank who seems far less incompetent.

Continually giving me wrong information and bad advice. They told me to overpay my loan to them into one account and it would pay the other account with the overage and so far every single month they call me saying I haven’t made my payment. They have no clue what thay are talking about.

After being restricted from raising my own debit card limits for overdrafts THEY allowed, not protecting chargebacks from being overturned by companies lying (not protecting members so why this CU vs any bank?), and then finally keeping me from being able to complete a very important transaction due to a daily spending limit they imposed and restricted the ability to self manage after hours… this joke of a credit union has lost my business entirely.

Poor customer service sent around multiple places without getting the answer I needed. I closed the account and it has been over 4 weeks and I still haven’t received my money from the account I closed. If I knew it would have taken this long I would have driven the 2.5 hours to close on person. Will never accept a car loan from them as a lender again.

BECU customer support has gone downhill over the past five years. We had a recent issue with a funds transfer where they locked our account from making any external transfers. We've had to deal with for the past month or so and have been given the run around by customer support and the fraud department. We've answered the same question three of four times with different reps and provided all the necessary documentation and still get no answer nor the account unlocked. We get the same scripted, repeated messages from every person we talk to and no ability to get direct answers from the fraud department. The money is being held hostage for no good reason. If we don't find resolution to our issue in the next few days, we will be closing our account and taking our business elsewhere. The CEO needs to address these issues with customer service and be held to account for the decline in service.

Their online banking system does not work. Too many headaches, too many calls to their customer support that is borderline incompetent and doesn't know what they're doing or talking about. Do not give BECU your money to bank with.

BECU Visa Rewards fails to fix a problem identified to them four months ago, as if this writing. Communication is the worst. Their system is expertly crafted to insulate customers from advocating on their own behalf. My suspicion is their point accounting has seen a major problem not limited just me or a few customers. Organizing customer litigation is pending I’m sure. Update 12/26/2025: This method seems to get some attention with BECU, however fruitless to date. The bots directed me to email with specifics so the issue could be resolved. Having done so, they could not verify me as a customer and directed me to call a Lead Representative. That person was able to penetrate the system (after two attempts) and get the straight story from "the points people." My transactions occurred in May of 2025. That arm of BECU switched to a new system in June of that year. I was told any information prior June was not accessible or actionable. Disputes cannot be initiated earlier than that date. Again, guarded information, customer opacity and a bumpy transition from one accounting system to another says to me that there are aspects to BECU IT that are not to industry standards.