BECUReviews of becu.org

They delayed a payment transfer which resulted in my car getting repossessed. I was late on two payments and transferred the late payment funds, plus the current payment on the 19th. Both transfers did not go through until the 27th. They state that their transfers take one to two business days. It should have gotten there much sooner. When I talked to someone on that Monday, she said “actually it could take a week”. That was not stated anywhere I could find. But as far as I knew, everything was fine on their end. When it did go through, I wasn’t able to make the payment because they froze the account without telling me. So, the money was there and I wasn’t able to pay. I planned on calling them that Thursday to figure it out, but that was the day they repossessed my car. I had no warning of this when I spoke to them earlier that week. There are some serious communication issues between departments and they will not work with you when you’re trying to clear things up. They demanded the full $14,000 loan payment at once or I don’t get my car back. They knew I had a rental, but I kept having to wait 1 to 2 business days before even getting a response to an inquiry. This has costed me $450 in car rental fees and $324 to get my car from the impound lot. This is absolutely a terrible company. There are, of course, very nice people that work there and this is not a slight to them, but there were some that I talked to that were incredibly condescending and rude and patronizing, which resulted in me losing my temper as well. I just wanted some clear answers, and I kept getting the runaround and told I have to wait days for them to call me back. They have no patience or leeway for people that went through a temporary financial strain. I tried to fix the situation, and I wasn’t that far behind. They told me my last payment was August 30 and this all went down the end of September. That is not worth losing your vehicle and half a paycheck, just to have a vehicle while you’re trying to get yours back.

We are traveling internationally and notified BECU in advance with dates and country. We withdrew a cash when we arrived at our destination. We then received an email stating we needed to call and verify suspicious activity even tho we had done prior notification. I was on hold for 10 mins, and then guy on the phone was rude and aggressive and i had to answer 5 or 6 personal questions. He then asked me to verify the amount of a withdrawal a week prior. I was on vacation and did not have my account pulled up in front of me. I had to go into my hotel, log in and tell him the exact amount. He then asked me another personal question and then said he would unblock my account. Unbelievable. Why do I need to give advance notification if I am still going to be blocked?

their web page is constantly on the blink. fire the head of IT. get rid of everyone in IT. hire cognizant technologies to run the data centers. they rarely make mistakes. the head of IT at BECU should be shamed publicly, they are worthless garbage. .cognizant.com. plus while the USA sleeps cognizant is awake and thinking clearly in INDIA supplementing its American crew. i changed my dns to nord vpn dns 103.86.98.100 and 103.86.99.100 cleared up access probs

Extremely long wait times, locking up my account without notification. Customer service has gone down hill the last few years.

This review is specifically for the Mortgage department of BECU...if I could give negative stars, I would. I have been trying for almost 2 months to get paperwork needed to resolve my father's estate and it has been an absolute nightmare. No one seems willing to work outside of the "script" and they DO NOT CARE ABOUT ME OR MY SITUATION. No one calls me back, no one offers a solution, they just repeat the same BS over and over again. This is the WORST EXPERIENCE I have ever had and I will be sure to tell everyone I know what a horrible company this is.

If you like the 90's banking style then BECU is for you! If you want anything remotely modern and easy good luck with them.

Sent me a link to review the mortgage loan app that i just submitted but the link doesn't work. I emailed them 3 days ago about this issue and have not received any type of reply. On my other mortgage loan w/ becu, they somehow manage to lose my mortgage payment every 12-18 months, which is completely unacceptable and frustrating when i pay online every month on the 25th, i've changed nothing on my end. They received all my other payments before and after the "missing" payment so either someone @becu is fraudulent or they are straight up sucky as a financial institution, borderline amateurs.

Do checking through them but not loans. Their whole advertising and company push is they are not cooperate and for the small guys to help. That’s a crock, it used to be that way 10 years ago. Their app is terrible. For checking and casual banking I think they are fine but for any other product I would look elsewhere.