Sam P.
Do not use this company ,bad customer service but ok to take your hard earned money.very expensive hair extensions .
Bebonia are not a good company for customer service at all that asked me for photos of the tangled wefts that i got so frustrated with i chucked them in the bin and didnt think to take a photo of them at the time.They treat you like as if your a liar.Bel hair extensions are so much better in my opinion.I now have a better quality set if curly hair extensions that i can wear with confidence.Thanks for nothing Bebonia .
Response from BeboniaMay 22, 2025
We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you. Our intention is never to leave our customers feeling unsupported, and we truly regret that we weren’t able to meet your expectations in this instance. Our customer support team did request photos so we could better understand the issue and find the best solution for you, but we understand that you had already discarded the wefts. Without images, it’s difficult for us to assess what went wrong and offer a replacement, as we do need visual evidence to properly review quality concerns. As a gesture of goodwill, our offer of a $20 discount toward your next order still stands. If you'd like to claim this, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to provide the code.