Angela
I have bought Bebonia hair for 2 years
I have bought Bebonia hair for 2 years. It's always been amazing and lasted for a long time. The past 2 times I ordered the hair started matting really bad, only after the first wash. It would get knotted up with the other hair and I would have to literally pull them apart. I contacted customer service and asked if the hair had changed and they said it had not. But, it has. It's nowhere near the quality that it was before. I'm sad because I loved my hair!
Response from BeboniaSep 23, 2024
We're so sorry to hear about your recent experience, especially after being such a loyal Bebonia customer for 2 years. While we haven’t changed our process, we take your feedback very seriously and will look into this further to ensure we’re meeting the high standard you've come to know and love. Please don’t hesitate to reach out again to our support team at [email protected]—we’re here to help and want to make this right for you.



