bebcare.comReviews of bebcare.com

I do not recommend buying from this kind of people. I worked as an affiliate for them and they scammed me of my comission and won’t answer my emails for 2 months

Much like many other people here, the baby monitor we purchased stopped charging with the cord they sent within 3 months of purchase. Instead of replacing the cord they tried to bribe us into giving them a 5 star review in order to get a 30% discount.. absolutely ridiculous. While also reminding me how gracious they were being. This company cares more about reviews than standing behind their products and ensuring they function properly. Absolutely obnoxious. I do not recommend buying from this company. Customer service is horrible and the product stopped working within 3 months.

Customer service was so helpful in heling us replace our power adapter cord. I have used this monitor system with both of my kids and absolutely love it! It has held up for our daughter for 5 years, minus replacing the adapter once and for our son for two years and counting!

WARNING BEFORE YOU BUY I purchased the Bebcare baby monitor and breathing mat directly from the Bebcare website to use for my baby. I liked that it was a low emissions product, but could still have the peace of mind of having a breathing monitor with it. I wish I would never have purchased the whole product, but especially the breathing mat. The reason is that the breathing mat is quite small. I knew this ahead of time; however, I found several places online where it showed that you can purchase an additional breathing mat as the baby grows. For the first 6 weeks, my son was sleeping in a bassinet, and the breathing mat worked mostly okay. There were a few nights where he wiggled off the mat (even swaddled and lying on his back) and it caused the sensor to go off falsely and wake us up. But, for the most part, it worked well while in the small bassinet space. You do have to put the baby directly on the mat for it to work, which is kind of hard considering the mat is placed under the mattress so you can't actually see where the mat is. Regardless, we figured out the exact space in the bassinet that worked for him. At 6 weeks old, my son had outgrown his bassinet, so we moved him to a pack-and-play right next to our bed. The first problem here is that the pack-and-play does not have a hard surface under it like the bassinet did, so the mat wouldn't work at first. My husband found some old wood that we had and cut it to the exact size to place under the pack-and-play mattress, so that fixed that issue. We then placed the mat directly in the center of the pack-and-play, under the mattress like instructed. Due to the larger spacing of the pack-and-play, my son immediately wiggled off of the mat the first night. He has to be directly on it for it to work, so any type of squirming gave him enough room to move off it in the bigger space. I tried again for a few more nights and had to end up turning the breathing mat off, because it was waking us numerous times per night with false alarms. I then remembered that Bebcare advertised linking two mats together to get more space; thus, I went searching to buy another mat. In fact, the instruction manual for the Bebcare unit that I purchased SHOWED that you can link two mats together. I went to the Bebcare website to buy another mat, but was curious how they would link together. There was no instructions in the manual for how to do this, so I messaged customer service on how to do this (prior to purchasing a new mat thankfully). The customer service representative, Rachel, was very short with me. She told me that "newer models" cannot link together two mats and to "place my baby directly on the mat for it to work." I explained how he kept wiggling off of it and very politely asked for a refund on the mat--since their company had false advertising for how it can be utilized. As soon as I asked for a refund politely, Rachel stopped responding. I emailed her two times to no avail. I also politely wrote to another customer service representative through the Bebcare Contact Us portal and got no response. It has been a few weeks now and no one has responded. Needless to say, I am frustrated and disappointed with this product. I had to switch back to the Nanit that I used with my first child, in order to get the breathing function that gave me so much peace. With that being said, I do not recommend purchasing from Bebcare, particularly if you're wanting quality customer service and honest products. The monitor itself left much to be desired as well, with an incredibly short battery life and the inability to leave the screen on. While the picture quality is nice, as is the ability to not have to connect over wifi, the cons of this product heavily outweigh the pros. I will not be purchasing from Bebcare again and advise others to do the same.

Do not purchase this monitor!! Unfortunately it has a ton of issues (more details on that below). After going through the manual and following directions step by step (without success) I then reached out to support. After going back and forth and explaining in detail what was going on, they told me I had to send a video of what was happening. Because the issue happens mostly when we travel (at random times but mostly when we unplug the camera for a period of time) I first had to wait until the issue occurred again to create a video. When it did occur again, I spent some time creating a video of the issue (while simultaneously trying to put my 7 month old down for a nap, because the issue always happens at nap time when we’re turning on the camera to use it) … only for support to tell me the video I sent wasn’t detailed enough and that I didn’t show us going through ALL the steps in the manual on the video. I honestly don’t have the time or mental capacity to edit a perfect video one handed while handling a 7 month old. This company preys on exhausted new mothers who don’t have the time or mental space to follow up on these issues and finally give up. The issue itself was the camera would disconnect from the monitor every time we travel - we go through all of the pairing steps in the manual but it takes sometimes over 30 minutes to repair them. Other times it would drop signal just from taking the monitor more than 10 feet from the camera which literally defeats the purpose of having a monitor. I understand sometimes there can be faulty products, but it was the lack of support and gaslighting that made me realize this company and product is a total scam. My issue was never resolved and I was never sent a working product. Do not waste your money.

DO NOT PURCHASE FROM BEBCARE. This company is a scam. The monitor stopped working after a few months. I asked for a replacement, they told me they would only send the replacement if I gave them a 5 star review on trust pilot and Amazon. I did both, then they stopped replying. I should have read more reviews prior to purchasing as there are similar experiences.

Very impressed with the product and service. This is the 4th baby monitor I have purchased over the years and while we await the arrival of our little one I have tested it in the nursery countless times and the photo quality is truly amazing. I also purchased the Bebcare breathing mat to pair with the camera. And after several issues trying to pair, contacted the company and went back and forth with them for a while on the issue, they requested a video and determined the mat pairing was faulty and agreed to send a full replacement free of charge! Which is absolutely amazing to me, to see a company stand behind its products as they are such highly rated. Will definitely buy another camera to pair for other rooms of the house and our other child’s room!

I would highly recommend the Bebcare baby monitor. The product and customer service are great!