bebcare.comReviews of bebcare.com

Worst customer service. Our monitor malfunctioned and broke due to no fault of ours (product defect) less than a year after we started using it. Bebcare refused to replace it, instead told us to buy another one. Think this company is just out to make as much money as possible and skimps on quality or reliability.

My products are not function well. 1 of parent unit smell burnt. Still under warranty. No response from customer service for many weeks. They asked me to troubleshoot. I already troubleshoot. Still not working at all. Poor customer service and warranty cover is useless. Please do not purchase

Do NOT buy bebcare items. Their customer service is HORRIBLE. They will email you threats; and will threaten to report you to the credit card bureau and also to local authorities if you attempt to chargeback to get your money back for a DEFECTIVE item. I was tired of dealing with their threats so I just cancelled my credit card dispute. They mailed me a defective item and even after I sent them a video of the item, clearly showing the defect, they refused to refund me and wanted me to pay for shipping back to them. Do NOT buy from this company! They’re taking advantage of a deaf mom with a newborn.

Don't buy from these crooks. Buttons failed internally within a couple months of use, they are refusing me warranty because "button damage is not covered". In trying to explain my unit is not damaged and that this is an internal issue they completely stop responding. I spent over $500 for a monitor that worked for a few months. Find another company to support!

Absolutely disgraceful customer service and terrible product. Stay away from this company. Had constant issues with 2 of these monitors. First one was within warranty but they blamed user fault and was forced to purchase the second which started playing up with in 6 months. Definitely shouldn’t have purchased the second monitor but needed to as we had the cameras. Avoid!!!

Extremely disappointed with the quality of the parent unit and the response from the Bebcare team. Purchased the monitor just under a year ago, we noticed the quality of the parent unit seemed clunky and poor quality/old tech however it worked so we were happy to overlook this as we were conscious of the emf radiation from competing brands. Within a few months numerous buttons on the parent unit were no longer functioning correctly. We contacted the Bebcare team and they advised the issues must be due to moisture damage or dust. The unit has stayed in our bedroom barely being touched and definitely not being exposed to moisture or dust. No replacement was offered and we are now stuck with a unit that barely works and with the quality of a camera and tech from the 2000’s. If we knew this we would have never purchased. So disappointed with the overall support from the team and highly recommend you look at other options of monitors as it is simply not worth the extra money.

Robbed By Bebcare - Order Never Shipped Despite Charge I ordered a baby monitor from Bebcare over six months ago. I was unaware that the order had never shipped until my friend flags that she had never received it. Upon looking into the matter, I found that Bebcare had delayed the order after requesting information regarding the nature of the purchase. Despite this, they had still charge my card. When I sent them an email expressing the nature of the purchase they still failed to ship the baby monitor. Essentially, they stole over $300 from me and now my friend does not have the item that she needs for her baby. I am deeply disappointed by Bebcare’s customer service. I can’t trust this company after this bizarre experience.

I wish I could give negative 10 stars. After more reading all of the 1-star reviews. I agree now that this company is complete trash. I was sent a defected parent unit that would not work properly when using the buttons. After speaking to a customer service representative, Rachel, who I’m not sure actually read any of my emails because her responses were unintelligent and not helpful, she informed me that she confirmed with the technical team that there is an internal issue, but they will not be replacing the item. I had written her starting on April 17 when my son was only one month old. And I am still attempting to get my money back and it’s been 2 months. She provided me with a discount code as if I should spend more money to buy a defected product. Not happening. I will be taking my business somewhere else. Do not get products from this company.