Evangelia M.
Order took over 2 weeks to arrive…
Order took over 2 weeks to arrive (Toronto, Canada) I guess it was held up at customs. One of my serums was opened and almost all gone (not sure if this was done at customs) I called customer service and they sent out another, and received within days. Also, i had to pay duties :( All in all, customer service was nice, and the samples were nice... but not worth ordering from Canada.
Response from BeautystoredepotSep 19, 2019
Hello and thank you for your recent order. Our apologies with the delay and fees in customs. Unfortunately once the package leaves our facility, we have little control over how long customs may retain the item or what fees may incur. I am happy we were able to get the product to you successfully and we would love to have you shop with us again! Please feel free to reach out with any additional questions or concerns. We appreciate your business and have a beautiful day! beautystoredepot