customer
false advertising
false advertising - markets self as a "clean" beauty brand but uses hazardous ingredients. do your research. customer service was also so slow to respond and unaccommodating. still havent received my refund either. really bummed as I wanted to like the brand.
Response from Beauty Pie™ - USAFeb 16, 2023
Hi there, We're sorry to hear that you were left unsatisfied with your recent interaction with us! Please be assured that, there is no implication that any of our products are unsafe to use, they have all been rigorously tested and meet all specifications and regulations in order to be sold as a cosmetic in both the UK and the US. Our main driver when developing products is performance, so we design new products around the active ingredients we include in order to ensure they deliver the highest standard of results. We act responsibly by carefully selecting all of our ingredients, with avoidance of usual suspects when formulating our products. Most importantly, we made the commitment to be completely transparent about our ingredients and you can find the full list of the ones used on each product page. Our products are assessed by independent third-party experts to ensure they are safe and compliant with EU and US requirements. I hope this helps explain and please do not hesitate to reach out to us at [email protected] with any further questions or comments. Sincerely, Amber