Emily
Frustrating
Obscure, constantly changing return policy that includes/excludes products at will. In this country, if a product doesn’t live up to claims or causes a reaction, it can be returned. Products are overpriced for what they are and the membership model is just another cash grab.
Response from Beauty Pie™ - USAJun 8, 2026
Hi Emily, Thank you for taking the time to share your feedback. We truly appreciate you bringing these concerns to our attention and can understand your frustration. We are sorry to hear that your experience has not met your expectations. Regarding our returns policy, we understand your disappointment with the current guidelines. Our policy has consistently been that we cannot accept returns on items that have been opened or used. This information is readily available on our website. We recognize that this differs from some other cosmetics companies, and we want to be transparent about our policy. We want to help in any way we can within these guidelines. Using the email address associated with your review, I have taken a look into our email system and cannot see any contact from you. If we can assist you further with your query, please do not hesitate to reach out to our Member Happiness team at beautypie.com/contact. We sincerely value your feedback and are committed to improving our products and services. Best wishes, Rachel from Member Happiness Beauty Pie