Sasha C.
As soon as I placed my order I realized…
As soon as I placed my order I realized it was overnight shipping. Shipping was the exact same cost of product about 25 bucks. Tried to contact customer service and was unable to get ahold of someone. Product shipped and it is good but the whole situation was disappointing. Edit: If this review had attachment I’d add the snapshot of the request. I have also fwd email providing when I sent it. 6/13 at 10:16pm. It never got seen clearly and still hasn’t.
Response from Beauty Pie™ - USAJul 5, 2023
Hi there, thank you for sharing your review. I am sorry to hear about any disappointment caused with the costs of our express delivery in the US. I am afraid we do have a very short window in which we can cancel or amend an order and once an order has been placed there isn't an option for you to amend this from within your account. We do have all delivery information regarding costs and a time frame posted on the bottom of our website under 'delivery.' When placing an order, you can also select between standard and express which will show the value for this here as well. I am having a little trouble locating a request from you regarding this issue to our Member Happiness team with the email provided on your review, however I have reached out to you to discuss this further. Best wishes, Ivy from Member Happiness Beauty Pie



