Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAAug 4, 2023

Hi there, thank you for sharing your review. I am sorry to hear about the disappointment caused with our team. I had a look into your correspondence with us and it doesn't appear our bot has reached out to you over email and instead you were speaking with my colleague. It appears unfortunately there was a slight delay at our warehouse with dispatching your order, however our team has refunded the cost for this and the order has been delivered now. Please accept my sincere apologies for this, however I hope you love your items! In addition, I have reached out to you over email to discuss the automatic response you mentioned further incase I have missed this in our system. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAAug 3, 2023

Hi there, Thank you for sharing your review. I am sorry to hear this fragrance wasn't quite what you hoped for. I appreciate only the packaging of the box has been opened, as long as the product itself is still sealed and unopened we can accept this as a return and provide a refund. Our warehouse team will inspect the product upon arrival and we will have a refund arranged as long as it passes our quality inspection. Please reach out to our Member Happiness team at [email protected] and we can set up a return for you if you wish. I have passed your comments along to all relevant departments to consider for future. Best wishes, Ivy from Member Happiness Beauty Pie