Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAAug 15, 2023

Hi there, Thank you for sharing your review and I am sorry to hear this wasn't quite what you hoped for! You may like to try lightly applying this with our Pro Concealer Brush to apply a thin layer to the undereye. However, I have passed your comments over to our Product Development team to consider in future. We will be launching a new concealer in the near future which you may be interested in trying! Our team is always happy to help with product recommendations if you would like some assistance choosing out the right product for your needs. Thanks again for your feedback. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAAug 15, 2023

Hi there, Thank you for sharing your review and I am really sorry to hear about the issues you have experienced with accessing your account. It appears my colleague has been in touch with you to help reset this on your account. If you can respond to her last email with the information required that would be greatly appreciated as we can use this to help resolve the issue with your account as quickly as possible for you. I have passed your comments over to the relevant departments to review and we hope to get this fixed for you as quickly as possible! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAAug 15, 2023

Hi there, Thank you for sharing your review and I am sorry to hear the shade you purchased isn't quite right for you! It appears our team hasn't quite got to your email, however we have received this. I apologize for the wait, however our current response time is between 5-7 business days due to the amount of contact we have received over the past few weeks. We have reached out to you over email now to help get your return sorted and help suggest a new shade for you! I have passed your feedback on to the relevant departments to consider. We do offer shade matching across our makeup products, therefore you can always reach out to our team if you would like some assistance picking out something that will be the most suitable. Best wishes, Ivy from Member Happiness Beauty Pie