Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAAug 29, 2023

Hi there, Thank you for sharing your review, and I am so sorry to hear about your experience with your order! I had a look into the correspondence and can see your order fell into the status 'Payment Authorization Requires Review.' Cases like this are extremely rare and it will hold the order from going through to our warehouse until our team approves this charge. Unfortunately, with cases like this our team isn't directly notified. However, this will stop your confirmation and dispatch email from being sent. Therefore, going forward you should always receive these to your inbox. If you don't receive this going forward please do let our team know and we can check on the status of your order. Again, I apologize for the inconvenience and have reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAAug 29, 2023

Hi there, Thank you for sharing your review and I am sorry to hear the products weren't quite what you hoped for. I appreciate we currently only accept returns on products that haven't been opened or used, however we are looking at changing this in future. We currently offer complimentary virtual consultations with our skin experts who can help suggest the most suitable products for your skin type and main concerns. We do also have a list of fragrance free products that our Member Happiness team can provide you. We appreciate your feedback and this has been passed on to all relevant departments. Best wishes, Ivy from Member Happiness