Tina H.
Received my order and 4 items I was…
Received my order and 4 items I was looking forward to the most were NOT in the box. Called customer service, they asked for photos. Sent photos, the box did not seem to be tampered with. CS stated they would do an investigation, decided they are sure items were delivered, and would not refund or replace! They are expensive items, so I am sure that is why they are accusing me of lying, I assure those items are NOT in my makeup collection! Do they not have cameras in their shipping department and I am pretty sure my package weight would have been different, had ALL items been present in the box! I should not be charged for items not received! I have filed a complaint with the BBB.



