BeatbotReviews of beatbot.com

Its refreshing to see a company that not only has a solid well engineered product out in this space but one that is quick to reply fairly with any issues. I have to say that a lot of my personally opinion around a product is its customer service and I couldn't be happier with what i receive with beatbot. All around a great company thus far and a please to work with. Happy to highly recommend them.

Excellent customer service who stands behind their product.

I purchased the Beatbot iSkim Ultra on March 9, 2026 and about a month later one of the plastic gears on the skim basket broke. It sheared completed off its axel. The Beatbot was replacing a much less expensive Betta SE skimmer that I had had for several years after simply dying, but which none of its part had broken. Needless to say, I was pretty disappointed. I contacted the manufacturer to let them know, thinking that they would tell me that I could purchase a replacement basket. However, after a few email exchanges and one photo of the broken gasket later, they replaced the basket for free.

Working with customer service was very easy to get replacement parts.

I just installed a brand new pool and went with the beatbot Sora 70. I was a little nervous at first due to it being battery powered but after the first use I am very impressed with the quality of cleaning this robot does. My pool had never been cleaned since it was installed and this robot picked up everything from the pool and looks amazing now. I would extremely recommend this product to anyone looking for a pool cleaner as my pool looks amazing now after the first cleaning.

Excellent customer service for their premium, high quality equipment.

We've had our Beatbot for a while now, but had an issue with the unit late last week. Beatbot was able to troubleshoot the unit and quickly sent a replacement unit. Their customer service team was very prompt and a pleasure to work with. Now our pool is back to being squeaky clean. Super convenient to drop the cleaner into the pool each day.

I purchased my Beatbot a few years ago went to use it this season would not work ,called the company they were outstanding, they truly stand behind there products, will only purchase my pool robot from this company.