BeatbotReviews of beatbot.com

Unfortunately, our 1.5 year old Beatbot just stopped charging/ coming on. Not ideal, but I could not be more pleased at how the Beatbot staff has handled a resolution. We sent our old equipment back with pre-paid postage, and once they received it at their warehouse, they immediately initiated a new pool cleaner be sent out. The staff responded IMMEDIATELY to my initial email, and have been just as responsive through the whole process!

I purchased the Beatbot aquasense 2 robot pool cleaner approximately a year and half ago. Before purchase I read many reviews, and can honestly say it is the best robot cleaner available. As the owner of two pools, I have had ample opportunities for comparison with another top selling robot. The features available with the Beatbot are second to none. No more skimming the floating debris from the water surface, and leaves plaster and waterline tile sparkling with no scrubbing! Customer service is quick, responsive and excellent. ( I have not had any issues with the product, but needed a replacement part damaged by a chewing pup.) I will definitely purchase another Beatbot for second pool.

I purchased and have been using the Beatbot AquaSense 2 & the Ultimate Skimmer for an about two months now and plan to write a review of both after a little more time with each unit. So far it has been a game changer for my pool maintenance, as I do it all myself while enjoying our pool all year round. This review however, if specifically for the Beatbot Customer Service folks. I contacted CS throughout the process of shopping for a pool robot, through the buying process, and after receiving the products and in Every instance the CS representatives have always been readily available, very courteous & helpful. In fact I would state that the customer service is 2nd to none that I have experienced anywhere!

Purchased the Beatbot 2 in April 2025. Worked great until October 2025 where it turned on, but didn't sink to the pool bottom to clean. Contacted customer service. They asked me to return it, provided the prepaid return label, and paid for the store to pack it up as well (I paid, they reimbursed me within a few days). Once they received it, they shipped me out a brand new one. They kept me updated and followed up every step of the way. Hopefully this new one lasts longer than 6 months. I'm in S Florida so it's used year round. The customer service was excellent!

Hallo, ich bin seit einigen Wochen stolzer Besitzer eines Beatbot und bin damit sehr zufrieden. Von der Bestellung bis zum Kauf lief alles sehr gut. Ich habe mich im Vorfeld telefonisch beraten lassen, welche Modell für mich in Frage kommt. Das Gespräch verlief mit viel Empathie. Danke dafür!

I purchased a model A100 pool cleaner earlier this year. The unit worked flawlessly during the summer. Recently, I had an issue with the unit and contacted customer service to assist with resolution. Throughout the entire process, customer service was exceptional with resolving the issue. I highly recommend the product, and I am very pleased with customer support.

We are very satisfied with our Beatbot pool vacuum cleaner. It cleans the pool beautifully every day without a cable and then you just put the vacuum cleaner in the charging station. We control everything with the app. The Beatbot team is very helpful and always quick to solve even the biggest problem and they will accommodate. We recommend buying Beatbot

I work in a high-rise condominium complex and we have an indoor pool with degrading coping tiles. Purchased the AquaSense Pro robot pool vacuum over a year ago, and very pleased with how well the robot works compared to our corded pool robot vacuum. Easy to operate which saves time. Long story short, it stopped working one day because water got into the electrical component, and after reaching out to customer service they gave me a free replacement after returning the damaged unit for warranty! they're very responsive and helpful!