BeatbotReviews of beatbot.com

My robot suddenly stopped working. After I contacted the service center they sent me a replacement before asking me return the broken one. They responded fast and the service is quite satisfactory.

Purchased a sora 70. Far superior performance to my maytronics/dolphin cleaners. Light easy to use, and good waterline and step performance. Plenty of runtime and power. Fast shipping, clear communication.

I had a great customer service experience throughout the process of getting my BeatBot warranty replacement. I’m going to be honest- I was skeptical and doubted that they’d actually send me a new BeatBot when mine malfunctioned. But, even after owning the BeatBot for 10 months, customer service helped me get it done. I also want to thank the company for their excellent communication throughout the process. I’m very pleasantly surprised! Thanks BeatBot!

My Beabot has been great since purchase. I had one issue contacted support and the process and communication could have not been more easier. They fully resolved my issue and it took no time or effort at all. I definitely enjoy my Beatbot and the support could not have been more easy. Thanks

It's amazing how many reviews repeat the same thing. Best customer service we've ever had dealing with a company. We purchased one for our personal pool and within weeks saw its performance and it immediately was a game changer over our other robot. So much so, we then purchased one for my dad as due to his health he just couldn't continue with his current robot and the extra efforts it took. After his passing we added the skimmer robot for my mother to assist with the leaves due to their wooded lot. These robots have truly given her the independence to keep her pool the way he kept it now that he is gone. She couldn't do it without her beatbots she says! We've had one robot malfunction after the first year and they immediately replaced it. We've had one get a bathing suit string in its gear and the customer service quickly guided us to checking the gears to get it back operational. Simple support by just uploading the robots log and an immediate response of what to try to fix it. Superb company through and through.

I want to provide feedback on our experience with Beatbot company’s customer service and products warranty. I would provide a ten or highest rating possible (net promoter score of 10). From the first time we contacted the Beatbot service company team about the malfunction on our pool cleaner, your service representative showed genuine interest in helping us to resolve the defect ASAP. After preliminary troubleshooting was completed, we were instructed to send the unit back to your factory for a replacement. Honestly, I was anticipating we would be forwarded to a third-party repair company. I was pleasantly surprised that the actual Beatbot factory warranties and repairs the pool robots themselves. We received a Fed-X shipping label the next day and shipped the unit back to the factory as instructed. In less than 1 week, we received our replacement pool robot. Entire process was very smooth and efficient with our complete overall satisfaction. Beatbot Customer Service and Warranty Team has met and exceeded all our expectations. Thank you and keep up the great customer service. Jose Gonzalez

I've opened my machine for almost three years now. I had a small issue with it recently. I contacted their customer service and they took care of the issue as soon as possible. Not only is the machine a great product, but their customer service goes above and beyond to help you. I will stay a life long customer for Beatbot!

We are extremely happy with our Beatbot device. It's a game changer with our pool maintenance. When the device wasn't working properly, we contacted Beatbot and they quickly responded and corrected the problem. This is an outstanding company with outstanding customer service that I highly recommend. I would give 10 stars if that was possible. J. Gonzalez 3/14/26.