D M.
Not a quality mattress and non-existent customer service
I've owned a bear mattress for about 4 years now. Since then, the quality of the mattress has declined significantly in all facets. This includes the cover falling apart where the threading has loosened and holes form (on the sides and bottom) even with minimal adjusting/movement, mattress sags in the middle/sides and doesn't return back to it's original shape, etc. My biggest gripe was the customer service aspect of it. I texted, emailed, and called over a year and a half span after reporting the issues with my mattress. Somewhere around the six month time frame, they finally got back to me and said they'd send me a cover and ignored the other issues I had with the mattress. It's going on two years now, I've texted/emailed them back a good four times and they keep saying that the cover was lost in the mail and they'd ship another one but nothing ever came. I gave up and am just going to toss the mattress and look at other options that are more improved than what Bear is providing. Once you buy with them, you are no longer a priority or a concern unless you're buying something else from Bear. I'd pass buying with them when there are other better options out there who provide a warranty/customer service they stand behind. (Order #20214)