Beanzbeanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Mark E.
Beans never received contacted support they did noting about it didn’t even reply
Response from BeanzJul 9, 2025
We're sorry to hear about your experience. We do show that, on July 1, tracking information for your order was sent to you by one of our specialists. We'll resend that information to you again.
Justin K.
No good. Poor service and customer support. Changed orders without notification and then didn’t understand a simple request to rectify the problem.
Response from BeanzJul 7, 2025
We're sorry to hear about your experience. We do see that your request was to cancel the subscription or change it and as we're unable to alter that manually, we did cancel the subscription as requested.
Anonymous
Terrible experience. The customer service specialists don't carefully investigate what's going on even if I explained everything in detail. They just don't care and blame everything on other parties and on miscommunication. It's not miscommunication if I provided all details but you don't care. I stopped using beanz after this experience.
Response from BeanzJun 26, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass this on to the appropriate people, as we are continuously trying to improve our customer's experience.
William O.
Received incomplete response and then no response to my follow-up. Finally, the last e-mail I received was not in English. Very poor customer service…
Response from BeanzJun 25, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We show that your last communication to us was on June 3 and a reply was sent back that same day, approximately 20 minutes after your message was received in English. We'll resend that response to you right away.
Patrick H.
Coffee doesn’t arrive on time. Advertised as a weekly subscription but it’s been 2 weeks and my order still isn’t here. UPDATE - this has now happened three times.. I will be switching back to pact coffee where you can rely on them. Ex customer.
Response from BeanzJun 25, 2025
Dear Patrick, Thank you for your feedback. We're sorry to hear about your experience with the delivery delays. Our team will review your case closely to understand what went wrong and ensure your concerns are addressed. We appreciate you taking the time to share this with us. Best regards, Beanz
Margaret K.
My concern was never addressed. The note that it was resolved is auto generated nonsense
Response from BeanzJun 20, 2025
We're sorry to hear of your experience. We did believe we had answered your questions in our email. However, we'll send another email shortly. We'll be happy to see how we might help you further from there.
R P.
Literally weeks to answer a support request with an unsatisfactory response. Split orders that arrive at different times with no explanation before. And the decaf coffee selection is dire and what I’ve had of it tastes awful and is really weak. Avoid.
Response from BeanzJun 13, 2025
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Margaret H.
I received an answer which I was not satisfied with & questioned it further only to receive an email telling me my case was now closed.
Response from BeanzJun 12, 2025
We're sorry to hear of your experience. We understand that you are concerned about the roasting date being missing from the bags of your last order. We apologize that the roasters reassurance was not the answer you were looking for. Thank you for your review and your feedback. We'll definitely pass this along to the appropriate people, as we are continuously trying to improve our customer's experience.
