Beanzbeanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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D. Scott D.
I ended up not needing them and followed up right after I made my inquiry. However the response I received was 7-10 days later and in French, so it was useless.
Response from BeanzAug 21, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Abhinav A.
Sad support. Hardly got helped. Trying to be done with you guys.
Response from BeanzAug 14, 2025
We're sorry to hear of your disappointment. We do see that you contacted us to update your address, which we did. We'll reach back out via email to check if there was something else with which you needed assistance. Please expect that email shortly.
Kathy J.
I received 3 free deliveries of beans when I purchased my Breville machine which was great. I loved the different coffee blends I got for excellent Melbourne coffee houses. However when this offer ended I wanted to continue the subscription & contacted them using the Contact Us on their website. Terrible customer service. Multiple messages no reply except to say query ticket closed. Got a phone call to say my email must be incorrect - no emails in inbox or spam yet I have been bombarded with emails to say my tickets are closed and to leave a review. So I am. Very disappointing as I wanted to continue subscription, website wouldn’t allow me to edit my subscription & hence contact to support centre with no reply. Now buying the same coffee blends direct from the roasters in Melbourne.
Response from BeanzJul 28, 2025
We're sorry to hear about your experience. We do see that a specialist reached out asking for your reply to continue assisting you with that subscription but never received a reply. We'll resend that message to you again now. Please be sure to check your junk/spam folder.
Rebecca
Bis heute keine Bohnen erhalten
Response from BeanzAug 14, 2025
Sehr geehrte Frau Rebbeca, vielen Dank, dass Sie Ihr Feedback mit uns teilen. Es tut uns sehr leid zu hören, dass Sie Ihre kostenlosen Kaffeebohnen noch nicht erhalten haben. Unser Team prüft Ihren Fall derzeit und wird sich so schnell wie möglich mit Ihnen in Verbindung setzen. Wir schätzen Ihre Geduld sehr. Mit freundlichen Grüßen, Sage Appliances.
david E.
You ask me to spend my time. I am just buying coffee ffs
Tommy J.
Customer service was very lacking. I took up the free subscription of 6 bags offered with the purchase of a machine. Having underestimated how long a bag of coffee would last I wanted to change the delivery frequency. This proved impossible for the customer service person. Most of my replies to their emails were ignored. I had to use their webpage to update my case to get any kind of reply but it was still very very poor. I won’t be paying for or recommending the coffee after this. I’ll shop elsewhere.
Response from BeanzJul 17, 2025
We're sorry to hear about your experience. Thank you for your review and your feedback. We'll definitely pass this on to the appropriate people, as we are continuously trying to improve our customer's experience.
Natalie Morrison L.
2 bags of the same coffee beans as a sample is such a waste. When I reached out I received a generic response that it had been packed correctly. No apology for the disappointment, lack of communication advising me of this and not even a comment that my feedback would be passed on.
Response from BeanzJul 16, 2025
We're sorry to hear about your experience. The response you received was not generic and was a direct response from one of our specialists. We'll be sure to pass along your experience to the appropriate individuals.
Don’t B.
After following instructions and spending over £200 on beans I have received no cashback. In reply to your feedback I have been registered over 18 months, I have gone through your Beanz Support Team twice now, waste of a lot of time and effort for nothing, nicely written emails but no results. Disappointing
Response from BeanzJul 22, 2025
Dear customer, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. After carefully reviewing your case, we can confirm that no order was placed following your registration for the cashback promotion, which is a requirement for eligibility. That said, our team has reached out to you directly to clarify the details and assist you further in case there was any misunderstanding. We’re committed to resolving this matter and look forward to finding the best possible solution for you. Best regards, Beanz
