BeanzReviews of beanz.com

Response from BeanzOct 16, 2025

Thank you for letting us know, and we’re truly sorry for the trouble you’ve experienced. It’s completely understandable to feel frustrated. Looking into this, it appears we emailed you on September 24 with an offer for a replacement and further assistance. It looks like there wasn’t a response, so after a few weeks our system automatically closed the case—no worries if that message was missed, and we’re sorry for any confusion this caused. We’ve just resent the email so it’s at the top of your inbox; please keep an eye out (and check spam/junk just in case). If you don’t see it, reply here and we’ll take care of everything right away. We appreciate your patience and want to make this right for you.

Response from BeanzSep 19, 2025

It looks like we emailed you on 8/4 through case R104450707 asking you to get back to us should you have any questions. We'll be happy to send that email again. You'll see it shortly. It does look like you responded to the email we forwarded, and that you are being sent replacement beans. Thank you for allowing us to resolve the issue for you.

Response from BeanzSep 10, 2025

We're sorry to hear about your experience. Thank you for your review and your feedback. We'll definitely pass this on to the appropriate people, as we are continuously trying to improve our customer's experience.

Response from BeanzSep 5, 2025

The case number provided is regarding exchanging a bag of beans. We see that was resolved by new beans being sent to you. As that was the end of the communication, the system did automatically close the case. Your review, however, seems to be about a different issue. Please expect an email shortly. We'll be happy to look into how we might help from there.

Response from BeanzSep 2, 2025

Dear Customer, Thank you for your feedback. To clarify, we explained that you should not contact the roaster regarding the coffee purchased directly through us. At no point did we advise against contacting them about the machine you purchased from them. Based on the email correspondence, it is our understanding that your case has now been concluded. That said, if you have any further questions, please feel free to reply to the last email from our team, and we will be happy to follow up. Kind regards, Beanz

Response from BeanzAug 28, 2025

We're sorry to hear about your experience. We do show that our agent reached out to you on 27, July to confirm the pausing of your order but no response from you was ever received. We'll resend that email to you again and if you would like for it to be paused, please let us know.

Response from BeanzAug 26, 2025

We're sorry to hear about your experience. Thank you for your review and your feedback. We do show that we sent out a replacement order for the one you received damaged but are unsure what further assistance you needed. Could you reply back to that case as soon as you're able to, please. We do appreciate that the Barista Kit is a very sought after accessory. However, we're not able to provide those months after promotions have ended and inventory is no longer available.

Response from BeanzSep 1, 2025

Dear Paul, Thank you for sharing your experience. We’re sorry to hear of the frustration you’ve faced with updating your account details and the time it has taken to reach a resolution. Please be assured that we take your concerns seriously, and our support team will follow up with you directly to update you, clarify the situation regarding your cashback earnings, and provide further assistance. We remain committed to supporting you. Kind regards, Beanz.