VIN
Fair-Good-Room to improve.
I was delighted with the overall experience delivered by Benz after buying a Breville touch machine. I have enjoyed the sample coffee sent out to me. Unfortunately it’s not so easy to reach anyone over the phone to place or discuss orders which is a huge let down for me. All I want to do is order coffee and have a chat to an agent. What is this world coming to?
Response from BeanzJun 25, 2025
Dear VIN, Thank you for sharing your experience. We're so pleased to hear that Benz made a positive impression and that you’re enjoying the sample coffee! We understand how important it is to be able to speak directly with someone when placing or discussing an order. We're sorry to hear that reaching us by phone wasn’t as easy as it should be. Your feedback is truly valuable and will be shared with the team as we continue to look for ways to improve how we support our customers. Thanks again for taking the time to let us know. Warm regards, Beanz