Gabriel
Good coffee beans, a bit bumpy CS experience
Updated the Review -- After some back and forth discussions with customer support, I met a person willing to look into the problem of the order not sent and solve it as I received a email confirming the order. The free bags of coffee finally arrived successfully, and I received even a bonus one, I think because the initial delay in answer. Thanks Liban for pro-actively looking into this problem
Response from BeanzDec 11, 2023
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of TP231211MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.