Beanzbeanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jennifer W.
Did not respond to my email regarding the expired coffee.
Response from BeanzJan 20, 2026
Thank you for your feedback. We do show that this case was opened for a shipment update, and an update was provided by our specialist on December 22, the same day.
AK
Took over 1 month to respond! My order took nearly 1 month to arrive yet they take your money immediately. No explanation, no response, terrible communication and customer support. If you have an issue for any reason, do not expect a solution. I do not recommend using them to purchase any products. To many other great options available with better prices, faster service and 100 times better customer support!
Response from BeanzJan 14, 2026
We're truly sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Consumer
You have still not sorted our my cash back issue and left this pending and passing the buck to other departments which you claim to have escalated but to no avail of the sake of £50.00 Totally useless management
Lizz E.
I tried to reach out to customer service several times. All I received in return were emails asking if my complaint had been handled, I replied back that it had not (twice) and they closed my file.
Response from BeanzJan 8, 2026
Thank you for your feedback. Our records show that on December 10, a specialist replied to your inquiry by email and also asked whether there was anything further we could assist with. As we did not receive a response, the case was automatically closed by our system. We'll resend that email to you right away.
Andrew B.
Received an order of beans, however packaging was open not sealed, requested a response from Beanz however after 2 emails nothing has even been resolved. Really disappointed that an Australian Company has NO Customer Service for resolving faulty packaging pr Quality Control on shipments.
Response from BeanzJan 2, 2026
Thank you for your review and feedback. Our records show we emailed you on December 7 requesting additional information regarding the order delivery. Since we did not receive a response, the case was automatically closed. We will resend the request shortly so we can continue assisting.
David M.
I received my initial complimentary coffee but never received my first order of my new subscription. No one ever reached out for a few weeks after I asked about it so I had to cancel. I was really looking forward to this coffee club but you failed me as soon as it started. Awful.
Response from BeanzJan 2, 2026
Thank you for your review and for eventually bringing this to our attention. We understand how concerning it is to have an order go missing. We’ll work with you to reach a resolution via the case we currently have in-progress with you.
Meredith N John H.
Due to an address issue that has to originate with you all, I never get my orders. I was told by customer service to quit ordering from you.
Response from BeanzJan 2, 2026
Thank you for your feedback. We’re sorry the carriers were unable to reach you for your deliveries. To avoid repeated failed attempts, we’ve temporarily paused shipments while we review the details and coordinate with the carriers to correct the issue. Thank you for your patience in the meantime.
Tyler D.
No one helped me?
Response from BeanzDec 29, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
