BeanzReviews of beanz.com

When my package went missing, beanz customer support got me a replacement order immediately. Whole process was very smooth!

Responded to my issue(missing order) within the time they specified(2 Business Days). Sorted without any further intervention from myself. Communicated the solution to myself. Don't think I could ask for more.

Easy fix for an understandable problem.

Although there is problem in their system, the team help me to claim back the refund and also reordered the missing delivery at cost free.

I have had issues twice now, where I get sent the wrong coffee beans. I simply have to send a picture of my shipment to customer service and the quickly send me a replacement of the right coffee beans! I have never had an issue with them responding back and they have always followed back to see if there is any further issues.

Once I was connected to an agent she was very helpful and answered my question.

My coffee order got lost in transit and they promptly sent a replacement order, changed the date of my next auto delivery so that I didn’t end up with too much coffee, and offered a free bag to try for the inconvenience. I appreciated the proactiveness, thinking through the impacts, and providing great customer service all the way through.

Great service, quick and recovered with flair!