BeanzReviews of beanz.com

I recently contacted Beanz support because I received the wrong type of coffee with my Sage Bambino promotion (I had selected two bags of ground coffee but received beans instead). The response time from the team was impressively fast, and the issue was resolved smoothly. A special thank you to Nikeziwe, who handled my case. She was clear, friendly, and very efficient. She arranged for the correct coffee to be resent straight away, kept me updated, and even let me keep the incorrect items. The whole process was hassle-free and very reassuring. Really appreciate the excellent customer service — thank you!

Quick response and resolution to concern that I had!

Great customer service

I had 2 complimentary packets of the coffee sent to me with a purchase of a coffee machine. Unfortunately, the delivery company let down Beanz and the package was left out in the rain. I was sent a replacement order with no fuss. I’m pleased to report most importantly the coffee tastes amazing!

You took ownership of an issue and made me whole and went above and beyond. No blame was assigned, no hemming and hawing. You just did it and moved on.

Customer service is responsive and effective

Fixed irrelevant barista choice - they originally sent me beans for cold brew after I purchased a Breville espresso machine. They offered to send me a replacement of my choice at no cost.

Very helpful with my issue quickly resolved