BeanzReviews of beanz.com

Beans delivered didnt have a roast date, but an expiry date. i questioned this, and was told it was typically a year after roast date. I do not think that this is ok for the money spent on freshly roasted beans. Also the beans delivered (Grind) can be bought in a supermarket for half the price. Subsequently Beanz have offered refund with some good customer service.

Sehr kundenorientiert. Danke

I had difficulty making initial contact, but once made the process was handled Poland efficiently.

Love the beans from Beanz—always roasted within days of landing at my door. The rotating single-origin selection keeps my espresso game exciting. Only gripe: once got a torn bag that leaked precious grounds over the box. Replacement arrived fast with a handwritten note, but still cost me a morning. For the flavour and convenience, I’m clicking ‘checkout’ again anyway.

Helpful and sorted out my issues!

Very honest and informative communications with professional and supportive people.

The Beanz Customer Service is good, however it is quite slow with the responses. Also after I made a follow up query regarding a missed processed shipping (for my second chase) they were told me that the issue caused by their system. I would presume, nowadays all customers are expecting a “make it right” efforts after a long delayed delivery alongside with an apology, but besides the “sorry for your inconvenience” email I have not received anything else. Thank you so far for the service provided. Besides this bump, I am quite happy so far with the service provided by Beanz. The Subscription amendment options and the flexibility are amazing! Many thanks, Csaba

It's another coffee subscription service. It's not the best and lacks features that could enhance the user experience, one significant improvement would be the ability to queue the coffees I want to try instead of manually changing the selection every month. On the positive side, the customer service is excellent and handled an issue I had exceptionally well. And the deliveries are always on time, I have been using them for over an year now.