Elisabeth S.
Super nett & hilfsbereit
Super nett & hilfsbereit Hat alles funktioniert

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Elisabeth S.
Super nett & hilfsbereit Hat alles funktioniert
Fotjana N.
Got the wrong order. Contacted support team that initiated a ticket and resolved it by sending me the correct choice of coffees. I look forward to taste the coffee once I receive it but satisfied with the team handling this issue on the incorrect order delivered initially.
Response from BeanzJan 7, 2026
Thank you for your feedback. We show that our specialist reached out on December 16 to confirm which 12 oz. beans you wanted, so we could place the order for you. Since we did not receive a reply, the case was automatically closed due to inactivity. We’ll resend that email right away so we can move this forward.
Customer
I called customer services, the wait time keep increase so opted for call return. Very helpful service and problem solved
Benjamin K.
Sehr schnelle und großartige Reaktion auf mein Anliegen!
Gia R.
I wasn’t happy with the barista’s choice beans…although coffee beans were freshly roasted, smelled amazing but the espresso shots tasted too sour. When I voiced my concern over almost 2lbs of unused coffee, the customer service took action and replaced beans from roaster of my choice. Wow. I’m so touched to know that Beanz.com cares and they really want us to have excellent coffee experience. Now I can subscribe from them with confidence. Thanks again for your great customer support.
Rob
Excellent service, quick to respond to and resolve questions. Thank you
Philip E.
Thank you for your quick support!
nigel M.
The customer service team dealt with my query promptly and effectively. Great work.