BeanzReviews of beanz.com

System issues have been a problem especially when trying to amend and order. When writing to the team for support they don’t always make the changes you requested

Very slow to respond always an updated

There was a mix-up with my order, though it was sorted quickly and without fuss.

Decent coffee, nice variety. Delivery is always quick and bags smell fresh. Once I got a wrong roast though, and it took a few follow-up emails to sort a replacement—bit of a faff. Still go back when they’ve an offer on, but wouldn’t call it perfect.

Problem with the web site is I cannot see what the quantity of each type of beans are supplied. When I find out I will order. Made a comment to this but couldn't see a "send" button to pass on.

There is a lot to grumble about with this company, but they did help to resolve a payment issue (NB: it's a third party company which actually resolved it) by passing me on to the team who manage this. Root cause, They have different email address ID's for me!

Not a bad subscription service as one of the perks is to claim cashback after so many bags of coffee. Over the past 11 months it’s been easy to choose your preferred coffee however trying to claim my second cashback was a nightmare. Basically it never arrived despite receiving confirmation on an email confirming payment had been sent to my bank. I queried this for almost 6 weeks only to be accused that it was my fault for not providing the correct bank details!! Fortunately it wasn’t my fault as when claiming cashback you are prompted to enter “any” bank to receive the cashback, in my case I used the same details since previous cashbacks were received. Only after I dropped a complaint on one of sages posts on instagram I got some attention. It was pretty much a few days after that I received my cashback as well as two bags of free coffee (in transit) as a gesture of goodwill. I did find out that they didn’t appear to have the capability to deal with cashback claims effectively (basically under resourced). I’ve given 3 stars for since this service as well as general customer service could be improved massively. Let’s hope this doesn’t happen to anyone else.

I did not like that the call wait time seemed to be going up rather than down. But I did get a relaticely quick call back on request. It was not explained why my coffee orders had not arrived and although I had an email about an order being precessed in October I have not had one to say the delayed order from August is going to be sent out now. I hope the delays don't relate to a reluctance to process enough oders for me to receive the cash back offer . The email about my very delayed August order has now been received. Fair enough !