BeanzReviews of beanz.com

Subscription froze just before Cashback. Called support only to get confirmation from them that they cannot fix the expired card problems. Asked me to cancel subscription and get a new one. Well I will loose my $100 cashback which was part of Barista deal. Raised case to fix, but no one responded and I don't want to cancel subscription just because they cannot update the card details.

I’ve been a long-time Beanz subscriber and have always appreciated the convenience and quality. But recently, the experience has slipped. Customer service response times have gotten noticeably slow, and when issues do get addressed, the resolution hasn’t been ideal. After multiple problems and delayed follow-ups, I’m becoming increasingly frustrated and honestly starting to doubt the service I’ve relied on for years. Hoping things improve soon.

I've bean using Beanz for about 6 months following the purchase of a Sage coffee machine. My experience has been poor to say the least. When selecting barisata's choice subscription, I've never received the profile of coffee (fruity) that I've selected. When you try and reach out to Beanz, they give you mixed messages and you get the feeling that they don't actually care about customer service. I thought I'd take advantage of the offer you get with a new machine but it's not worth the hassle.

We purchased a new Breville coffee machine and as part of the purchase we were told that we’d be receiving 4 free bags of coffee not realising in order to get them we had to sign up to a Beanz subscription I feel that that practice is a bit deceptive We received the first two bags quickly and coffee was nice last two free bags arrived several weeks late I am still waiting for a phone call from Beanz

It took a while for a response and then it didn't resolve my issue anyway. It solved my access issue for Breville but not for beanz which is the site I asked for help with.

Helpful but didn't resolve issue with non-accessible basket and I was therefore unable to order

Alle waren freundlich und bemüht, jedoch konnte weder mein Anliegen nachvollzogen noch gelöst werden.

My case was closed before confirming the issue was fixed. My issue still remains.