Dawn
Seems they don’t respond to emails
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dawn
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.
Stephanie C.
Refund hasn’t been provided and no one has reached out.
Response from BeanzMar 17, 2026
Thank you for your review and feedback. We do show that a specialist has escalated your case to help move your refund through for processing. We apologize for the delay and appreciate your patience while this is being completed. We're very sorry for the delays you've experienced. We'll work to get this done as quickly as possible.
Kristie
They closed my case!! My order has NOT been delivered!!!!! The order shipped on March 4th - I live in TX - and today it shows it's in St Paul Minnesota!!!! What in the world!? Open back up my case please.
Response from BeanzMar 16, 2026
Thank you for your feedback. We are very sorry for the delay with your order. While USPS is experiencing delivery delays, your tracking number does show that your order was released to the roasters and has begun moving through transit. We regret the inconvenience caused.
K K.
Problem hasn’t been solved!
Response from BeanzMar 12, 2026
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Scott E.
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion. Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.
Response from BeanzMar 9, 2026
Thank you for your review and feedback. We sent an email with the proof-of-purchase details needed to continue your case. We’ll resend that email shortly for your convenience.
Unhappy C.
The lack of customer service is truly astonishing. My espresso machine has been malfunctioning for months and a video troubleshooting session concluded the machine is working fine. I am at a loss for words. Guess I will just throw my 2800$ espresso machine in the bin since I cannot get it serviced.
Response from BeanzMar 3, 2026
We're very sorry to hear of your experience. Please expect an email shortly. We'll be happy to look further into how we might help rectify this issue.
Ansh B.
Beanz use DPD to deliver coffee who can’t even find my address and then refuse to redeliver. Then Beanz make it impossible to contact them with no email address and nobody on the phone. Just buy direct from roasters instead because Beanz customer service is appalling, and I will be cancelling my subscription.
Response from BeanzFeb 25, 2026
Dear Ansh, Thank you for your feedback. We’re sorry to hear about your delivery experience and understand how frustrating this must have been. We would like to gently clarify that we do have a dedicated Support Hub where customers can contact us directly: https://www.beanz.com/uk/en/support/contact-us.html Our records show that you raised a case with us and that our support team responded and provided assistance to resolve the matter. We are always here to help and would be sorry to see you cancel. Our team will follow up to further clarify and assist. Kind regards, Beanz
JR
I did not receive an answer to my question and my case was closed. The same question, I received cold brew beans as opposed to espresso. Is there a reason that I received cold brew beans?
Response from BeanzFeb 21, 2026
We do see that an email was sent to you just today. We're sorry to know that it seems to have not reached you. We'll be happy to forward that again. Please expect in shortly.