BeanzReviews of beanz.com

Terrible customer service. They sent out an order without confirming with me that I wanted it. I’ve been trying to get through to them as my next order hasn’t been delivered and seeing the reviews about not receiving cash back from buying a Sage machine, which is the only reason I’m subscribing, I’m considering giving up with them and buying my coffee beans elsewhere.

Very poor customer service re cash back promotion. I qualified for cashback on 23 July 2024. Despite filling in the claim form the same day, I continue to wait for the £50 cashback. The customer service has been terrible - vague and unhelpful responses have been received. It was advertised as 14 days from filing the claim, it is clearly well beyond that. I received a message 10 days ago to say my cashback was on the way. No payment has been received. I emailed customer care and I received an email today saying that was in error and no money is on the way. Very poor service - I would completely avoid based on the other negative reviews and lack of customer care.

Quick and easy access to a good range of coffee with a flexible subscription model. However, as with others major delays with cashback with no customer service support.

Havent received cashback. Sounds like a fake marketing tactic to get you to order with them. Ive surpassed the 20 bags couple of weeks ago and still nothing. Reached out to them via contact us on their website and still nothing.

Similarly to the other reviews, I’m still waiting for my cashback. It’s been 6 weeks already, and the status of the cash back hasn’t been updated since 24/07. I contacted the customer service and I received a very generic reply saying there are some delays due to high demand. It’s a shame as the coffee was good but unfortunately I’ve no trust in the provider and I’ve cancelled my subscription.

I’ve now been waiting for 5 weeks for my £50 reward and all I ever receive from their customer services individual is a copy & paste email stating that they are working hard to process the reward payments... Absolutely dreadful and with no excuse for such significant delays in processing a £50 bank transfer. My subscription will remain suspended until they fulfil their obligations under their incentive scheme.

Six weeks later and the promised cashback has not arrived. Customer service give a generic email response when contacted. I cannot fathom in this day and age how there can be an unforseen issue that prevents them honouring their commitment to the customer for this long, causing them to lose faith in the service and take their business elsewhere. Time to move to a different provider.

Reading the reviews and we are all still waiting on the cashback. Every time you call it puts you back another 2 weeks. I will be cancelling my subscription.