Anthony
Total failure to deliver fresh beans
I ordered a subscription for fresh beans. The first bag came and was already six weeks old. Eventually a promise was made to replace the bag but guess what - the replacement bag was also six weeks old. Eventually I got a refund some weeks later. Total waste of time and beans…what’s the point of a fresh bean delivery service that repeatedly delivers beans 45 days after roasting???
Response from BeanzJun 12, 2025
Dear Anthony, Thank you for sharing your experience. We’re genuinely sorry to hear about the disappointment with your bean subscription, and we understand your frustration. This certainly falls short of the freshness promise we aim to uphold, and we are currently investigating this to better understand what went wrong and to ensure it’s addressed. Your feedback is important, and has been noted. Thank you again for your honest review. Kind regards, Beanz.