Beachwaver Co.Reviews of beachwaver.com

I purchased a beachwaver curler excited to try it. However it’s difficult to use and snagged my hair causing immense damage at each curl. Not to mention, the curls didn’t curl or stay no matter what I tried. I called to ask for a refund but their customer service line was disconnected. So I mentioned it to my cc company and they said beachwaiver has a bad rep with them and they experience issues with the company refusing refunds. Anyhow Beachwaver finally got back to me and told me to cut the chord of the curler and send the photos, bc they didn’t want to send me a shipping label. I was advised by my cc company not to cut the chord bc it’s a method for Beachwaver to refuse refunding me (bc the curler is damaged). So they were clearly trying to trick me. When I told Beachwaver my cc company advised me against cutting the chord, they issued me a return label. So I shipped the item. Beachwaver still refused to refund me. Finally I got them to admit they received the item and refused to refund me. My cc company had to start an arbitration process to get my refund. Please don’t buy from them.

Took my money and didn’t send item. Had to follow up for four weeks and they still kept claiming the item was in stock but had “processing delays”. Don’t bother buying from Beachwaver Australia

I bought one of these for my daughter for her birthday. She has used it 4 times and the grip clasp has fell off rending it useless. I reached out to the customer services only to be told that the warranty was out of date and there was nothing they could do. Don't recommend these products.

Disappointed in Quality and Customer Service. I really wanted to love this curling iron-it’s marketed as salon-quality and carries a premium price tag, so I expected it to last. Unfortunately, it stopped working shortly after the one-year mark, and the company’s response was basically: “Sorry, here’s $20 toward buying another one.” No repair options, no replacement parts, and no real accountability. It feels like once you’re outside the narrow warranty window, you’re on your own, even if the product clearly didn’t hold up. What’s especially frustrating is seeing influencers get free tools and top-tier support, while actual paying customers are left with overpriced junk and a coupon. Not exactly the empowering, customer-first brand image they project. I won’t be buying again. I’d rather invest in a brand that stands behind their products and values all of their customers—not just the ones with a following.

I suffered a nasty burn on side of my face recently using beachwaver. The arrows don’t exactly indicate what way the waver will rotate. To make matters worse I had to pull it through my hair to release it. I contacted the company twice and did not even get a reply! Not interested in real life feedback of their product. I wouldn’t advise anyone to buy from them if they can’t even acknowledge a customer suffering pain through use of their appliance!

Absolutely devastated. I bought this beach waver after seeing it advertised on Facebook — WORST decision ever. After just one use, my healthy hair (which took me years to grow and maintain) was ruined. My hair turned crispy, brittle, and literally stayed bent out of shape like it was coated in hairspray. I thought maybe it was a one-off, so I bought an expensive heat protectant and tried again — only for even worse damage. I ended up having to chop off a lot of my hair and spent over £100 on repair treatments like Olaplex. If I could go back in time, I would never have touched this tool. Absolutely do not recommend — it destroyed my hair and cost me a fortune trying to fix the damage. Stay far away!!

Terrible customer service. They don't stand by their product. Buyers beware! If you are unhappy with their product, you will have to pay a ridiculous 15% restocking fee. They are obviously making money from this. My curls fall out before I've even finished curling my hair and are completely gone within 30 minutes. Please check reviews others have written before purchasing!!

Does not last long and too much aggro to return.they break so easily which i just dont get as i have had other curling wands for years.please don't waste your money