Beachwaver Co.Reviews of beachwaver.com

I had a defective curling iron. I got a hold of customer service and they were absolutely wonderful I sent mine back and they are sending me another one! I will definitely continue to order. We need more companies with customer service like this! Ty Beachwaver

Clara was so helpful and efficient

Unfortunately, one of their products didn’t fit my needs, but Emily, from Customer Service was quick to respond with a shipping label & lots of kind support! I would recommend their women owned company & service! :D

I mistakenly put my old address as the ship to address (autofill)and didn’t realize it until I checked the tracker: I contacted customer service and instantly they had a new order sent to my correct address! So fast and no issues, just great communication and perfect service! Very sweet gals too

Sonia helped me today, and she was so knowledgeable and quick with her answers! She resolved my problem very quickly and was incredibly kind and helpful! She took care of everything for me and I’m so grateful for her help

My teenage daughter always asked me to curl her hair because she didn’t know how to do it. I bought her this curling iron showed her how to use it and she loves it

She saved an experience. My package has been stuck for 10 days. Once it went past the estimated delivery date I reached out to the email contact for support with a detailed message on the challenge along with the tracking number/original email sale receipt. The first response was just someone sending me the tracking number I already had. When I responded to please actually read my message the second one was to reach out to the vendor and that it wasn't past the estimated delivery date yet. My response to that one was that yes it was past the date and that the carriers are telling me to reach out to the merchant. So of course I received NO response back to that. I was at the point of calling my bank to do a dispute and decided I would never purchase a product from your company again as well as be sure to tell people of my experience. I decided to first try one more time during business hours to actually talk to someone. I was able to get someone in the chat quickly who listened and fixed the challenge in under 3 minutes. She saved a sale and the customer experience. She clearly did the basics and I don't understand why the email support couldn't take the time to do the same.

Loved the smell of all the products, the beachwaver itself has been great and became really easy to use. I have a 3 month autoship but wasn't quite ready for more product when I got the shipping notification, I replied to the email immediately to see if I could delay it a month and the same day they were able to cancel the shipment and refund me. I knew it was a long shot to cancel that late, but they made it happen.