BodegaReviews of bdgastore.com

Response from BodegaDec 18, 2022

Hi there and sorry to hear of your frustration feel free to contact [email protected] for a clear recap of what happened with your lost package and subsequent claim on it. Thank you

Response from BodegaDec 18, 2022

Hi Chame and sorry to hear of this. Your package was sent out as soon as we could get it out. We had let you know of the timeline up front being 1-10 days to fulfill and 1-5 to actual deliver. Your package was then sent out and UPS (who takes ownership of the delivery once we hand to them) let us know that the delivery was disrupted in their system and they decided it was to be returned to sender stating that the recipient was not available for contact. When this gets back to us it will be then refunded in full as our return to sender policy states. If you have any further questions please feel free to contact [email protected] for more info. Thank you

Response from BodegaDec 18, 2022

Hi Rosh, I am sorry you are upset but leaving a completely false review will not make it better. USPS states the following about your delivery: "Your item was delivered in or at the mailbox at 7:22 am on December 17, 2022 in CALDWELL, NJ 07006" If you did not receive the order sent to you with the tracking number through our carrier then please take the instructions we originally sent to you and follow them to remedy this situation. See copy of what we previously sent to you when you originally wrote to us below: "Please keep in mind, if the package was left at your door, UPS/USPS usually try to hide the package somewhere, by or around your door, to prevent theft. Sometimes UPS/USPS will give it to a neighbor for safe keeping, so please ask your neighbors as well. Also, at times UPS/USPS will state that the package has been delivered but come back the following day(s) to actually do so, so please wait for that. If still no luck locating your delivery, we recommend the following: Take your tracking number we have sent you in your confirmation email for the order and use it to on UPS/USPS website to file a lost package claim or even a damaged package claim. Please remember to fill out the description of the items missing, the value of each, and the shipping fee you paid. UPS claim information: https://www.ups.com/us/en/services/tracking/mychoice.page USPS claim information: https://www.usps.com/help/claims.htm Procedure that happens next: When you file a lost package claim with UPS/USPS, they will investigate what happened, which takes around 8-12 business days, and will either locate it and deliver it to you as soon as possible or they will contact us for all your order details, deem it "lost", and then once they green light us, we will issue you a refund not a replacement. "

Response from BodegaDec 17, 2022

Hi Steve and sorry to hear our policies on QS items being final sale and our fulfillment and shipping timeline do not sit well with you. We have them, along with all our others, on our website.

Response from BodegaDec 17, 2022

Hi Mike, please read the following pertaining to your 7 day old order. The following fulfillment and shipping timeline can be utilized strictly as a general timeline and is not exact: 1-10 business days for Fulfillment + 1-5 business days Domestic Ground Shipping 1-10 business days for Fulfillment + 3-7 business days International Shipping During times of special sales or promotions where order volume increases, these wait times may be longer and delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control.

Response from BodegaDec 16, 2022

Hello Matthieu, we let you know about when you order an International order. See info below: "When you order internationally, not only do you pay for the item/s and our shipping rate for the item/s to get to you, additionally you are responsible for the destination country's International Tariff Fee which we cannot predict and are up to said Government. You are then responsible for the International Tariff Fee and if you refuse to, upon accepting and receiving the package, it will then be sent to abandonment and you will forfeit, not only the item, but all fees paid to Bodega, including the cost of item/s. [Current Bodega policy found in FAQ section Here]"

Response from BodegaDec 15, 2022

Thank you for taking the time to let us know how we are doing. We appreciate you Alex.

Response from BodegaDec 15, 2022

Hello Lillian, we had sent you the only information we have to relay to you at this point but I'm sorry you seem to be frustrated by it. Your order was made on 12/8 and today is 12/15. Your order is 7 days old and is within our advertised timeline 1-10 business days for Fulfillment + 1-5 business days. See all info below: The following timeline can be utilized strictly as a general timeline and is not exact: Domestic Ground Shipping: 1-10 business days for Fulfillment + 1-5 business days NOTE: During times of special sales or promotions where order volume increases, these wait times may be longer and delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. If you would like to discuss directly contact [email protected] Thanks EDIT* Lillian, the auto response, again, relays ALL the info you will need. Please relook at it. Also the email offered is nickz@. not nikz. We will now follow up with the same iteration of info on your email thread.