BBQGrills.comReviews of bbqgrills.com

Beware - you may end up paying for products that never get delivered. Your refund may be delayed by months or you may not get a refund at all. Highly questionable business practices. Several similar complaints on multiple consumer websites. Regarding the Grill that I purchased on May 21, 2023 through BBQGrills, and in which I had financed through Bread Financial: • Todays’ Date is 2/5/24. It has been over 8 months since we ordered this grill. It has not been delivered. • BBQGrills communications stated “This item will ship in 10-21 Business Days from our Warehouse”. This was the regular communication for months, both on the website and in tracking status checks. • Eventually the BBQGrills website indicated that the grill was on back order and had no estimated date of delivery. • I sent an email to BBQGrills in December 2023 to cancel our order because nothing had shipped, and there was no estimated delivery date. I received an email back from BBQGrills on 12/18/23 stating that my refund was in process and would take 24-48 hours. • 6 weeks later, I still have not received the full refund ($840.00) or any other communications from BBQGrills. • I have called directly, but they have never answered the phone when I call their number. • I have sent multiple emails and left multiple voice messages, but they have never responded. • I wrote the following message to BBQGrills in January 2024 to try and resolve this issue: "After 7 months of zero updates on shipping or communication of any kind I had requested to cancel this item and received an email confirmation on December 18, 2023 acknowledging the request and stating the cancellation and refund would take 24-48 hours to process. It has now been over 5 weeks and we have still not gotten a refund. Bread is asking for the next financing payment so it is apparent that the order still has not been cancelled. Please cancel this order and initiate a refund within one week. If you fail to act by then, I will be forced to escalate this to the state attorney general or consumer protection office. My patience in this matter has been exhausted. • Conducted research about this company based on our experience. Very similar complaints on the Better Business Bureau about this company, with an overall “F” rating. • Also the negative reviews on TrustPilot seem to be totally ignored (and very similar to our complaint – indicates a pattern of behavior for this company), while there are many published responses to good reviews. We expect an immediate full refund of $840.00 from BBQGrills (the amount we have paid to Bread Financial to date). 2/13/24: As BBQGrills posted a reply, they state that someone has contacted me directly to resolve this matter. No they have not. They have my email address and my phone number, but no one from that company has contacted me directly about this issue. 2/26/24: Better Business Bureau replied to me - said BBQGrills did NOT respond to them. 2/26/24: Filed a Report with the Federal Trade Commission. Still Zero contact from this company. That company is NOT legit. Do not buy from them.

Update: Since BBQgrills.com replied to my post they have done absolutely nothing. No refund, no communication whatsoever. I am shocked at how poorly this company operates. They have over $5,000 dollars of my money that they will not refund for an ice maker that I never received. I placed an order on December 17 for an ice maker for Christmas. I talked to a salesman and was told that it wouldn't get there in time for Christmas but should arrive shortly after. I understood and told him I was fine with that. For weeks my order status remained at "shipping within 2-3 days". I called and left a message for an update and received no response. Finally on January 7 I called to cancel the order and had to leave a voicemail. No one called me. Suddenly the next day my order status said it shipped. I contacted the shipping company and told them I had canceled the order and they said they would send it back. I called BBQgrills.com three times to get this all worked out. No response. I finally called one more time today after I got confirmation from the shipping company that they received the ice maker back. I had to leave another message. At this point I think I am going to be forced to challenge the charge on my credit card because I am never going to get a refund. They charged my credit card right after I ordered the ice machine, not when it shipped like most companies. To say I am disappointed in BBQgrills.com is a huge understatement.

Love BBQGrills.com! We are in our 3rd house now, and have used BBQGrills to redo our backyards in each home. Everything from their customer service to their product selection and packing materials have always been flawless! We will use them time and time again.

High quality stainless-steel material, nice soft close drawers, nice fit & finish,High-end manufacturing u.s.a. made!

I purchased the Bull Outdoor Fridge from BBQGrills in 2022 and highly recommend this company. I’m very happy with the fridge and it is exactly as described. The fridge is in our backyard BBQ island, houses our beverages and makes it so easy for guests to serve themselves. It is great for entertaining. BBQGrills was a fantastic company to work with. There were supply constraints at that time and they were very communicative and transparent about it. They were very accommodating in trying to satisfy their customers. In the end I received exactly what I wanted in a shorter amount of time than expected, exceeding my expectations.

This company (BBQGrills.com) is so great for having everything in stock for my rare 23 year old PGS Model K-40 gas grill. I was able to purchase the very hard to find stainless ''H'' burner and the factory round ceramic briquettes for my unit. They also stocked several other parts for my K-40 that I'm sure I'll need in the future. I'm very lucky to find such a wonderful company that still stocks parts for my grill. I cannot express my happiness enough and thrilled to be a customer for this company. Thanks again !!

Ordered new griddle 9 days ago said this item ships in 24 hours! Still hasn't shipped and can't get ahold of anyone. I've read several similar situations so sounds like it's normal procedure for bbq grills.com. I honestly don't think I could recommend even though price was much better, if can't receive product not really much better! If you watch the reviews they'll reply to positive reviews but not of the unhappy customers, they really just ghost them. Now gets better after my review the supposedly ceo reached out and promised an answer shortly, that was 2 days ago and his email says he's gone on vacation! I'll have some blame on myself here for this "sale" price! Should've known better. Well today is 30th still no grill!! Please don't order from this company! Ok so it gets better, a customer service representative contacted me to say has shipped with estes truck line, I should call them! Wow!! Also I left an honest review on Facebook on customer service experience, they erased it and blocked me. Clearly a company who hides shady practices.

BBQGrills.com has been my go to place to buy BBQ grills and supplies and accessories. They always have very competitive prices and ships the items very fast. I used them when I was first building by outdoor kitchen couple of years ago and have been a customer since. Recently I bought a Camp chef WW Pro when it first came out a few months ago from them. It was not even listed on their site, but contacted them via email on a weekend and the CEO replied in a few hours, even gave me 10% discount and was able to ship the grill a few days later. This site is highly recommended, they are good honest people with excellent customer service and fast shipping.