BBQGrills.com Reviews | Read Customer Reviews of bbqgrills.com

BBQGrills.comReviews of bbqgrills.com

2.4615 reviews
Garden & Pond
3171 Hwy 12 #110, Burson, California

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BBQGrills.com

About BBQGrills.com

Visit Website ABOUT US Brands Contact us An Open Letter to our Customers Thank you. From the bottom of our hearts, thank you for choosing our company. Whether you've hit the process order button, or if you're simply browsing our website, we want you to know that we appreciate the time that you're spending with our company, the engagement that you have with our brand and we truly cherish the relationship we have with you. Thank you for trusting in us to provide you with the components necessary to build your outdoor kitchen space, a place where countless family memories will be made and moments in time will last for generations to come, thank you for choosing us with that. At BBQGrills.com, we know that there are many online retailers to choose from to shop these items, many (in some cases) with lower pricing and a more 'corporate' mindset, we appreciate you taking the time in your day to at least browse what the 'family owned' offerings are. In closing, we simply want to thank you. We know your time is valuable, we know your trust is valuable and we want to appreciate you spending both with our company. Whether you purchase a grill cover or a full-package outdoor kitchen structure, we want you to know that you'll be treated with respect, dignity, and trust in all aspects. From the entire team of BBQGrills.com, we thank you and we look forward to serving you!

BBQGrills.com (bbqgrills.com) has 615 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: bbqgrills.com
Category: Garden & Pond
Location: Burson, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BBQGrills.com reviews

615 approved reviews, newest moderated first

Ashley F.
Feb 9, 2024
Coyote Grill Cover
They had the cover in stock and the delivery was very quick.
Response from BBQGrills.comFeb 14, 2024
Happy to hear this! We look forward to being of service to you in the future. Enjoy your Coyote Grill Cover!
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Joshua B.
Feb 9, 2024
Ordered a Napoleon grill from…
Ordered a Napoleon grill from BBQGrills.com and the grill arrived timely, in perfect condition and with no issues. As part of my order I was entitled to a free wireless thermometer. When that thermometer became out of stock they let me select a replacement with my choice of any thermometer in their store. Customer service was friendly and responsive.
Response from BBQGrills.comFeb 14, 2024
Joshua, Thank you for choosing BBQGrills.com! We're delighted to hear your Napoleon grill arrived on time and in perfect condition. We appreciate your understanding regarding the out-of-stock wireless thermometer and are pleased we could offer you a replacement of your choice. Our team is always here to assist, and we're glad you found our customer service friendly and responsive. Enjoy your grilling, and don't hesitate to reach out if you need anything in the future.
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Clark C.
Feb 9, 2024
Customer service.
Customer service was a great help when I was choosing my new grill. very happy with: Broil King Baron 590 PRO 5-Burner Propane Gas Grill with Rotisserie and Side Burner - 876244
Response from BBQGrills.comFeb 14, 2024
We love the Broil King Baron 590 too! Thank you for sharing your experience with us and we look forward to being of service to you in the future. Happy grilling.
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Jeffrey E.
Feb 9, 2024
Smooth Experience
I placed an order with BBQGrills.com and everything went smoothly. One of my items was back ordered, but they shipped the rest of my items immediately. Thanks!
Response from BBQGrills.comFeb 14, 2024
Thank you for your feedback, Jeffrey! We're pleased to hear that your ordering experience with BBQGrills.com went smoothly. We understand the inconvenience of a back-ordered item and are glad we could promptly ship the rest of your items. Your satisfaction is important to us, and we appreciate your support.
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jdermksiangmail.com
Feb 9, 2024
Two Grills Purchased
I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.
Response from BBQGrills.comFeb 14, 2024
Thank you for choosing BBQGrills for your grilling needs! We're thrilled to hear that both of your Weber grills arrived on time and were expertly delivered to your garage. It's fantastic to know that you found the assembly process straightforward and that our pricing and service met your expectations. We appreciate your kind words and your trust in us. If you ever need anything else, please don't hesitate to reach out. Happy grilling!
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Ana
Feb 9, 2024
I recommend buying your grill From bbq…
I recommend buying your grill From bbq grills.com great staff to work with very friendly the items I purchased excellent quality highly recommend 🙂
Response from BBQGrills.comFeb 14, 2024
Thank you so much for your recommendation! We're delighted to hear that you had a positive experience with our staff at BBQGrills.com and that you found them to be very friendly. It's fantastic to know that the items you purchased were of excellent quality. We truly appreciate your high recommendation, and if there's anything else you need or questions you may have, please feel free to reach out. Happy grilling!
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Wesley W.
Feb 6, 2024
Total scam
Total scam. Do not order anything from this site! I placed an order and received an email stating the item would be shipped within 24-48 hrs. After a week of nothing, I started calling their “customer service” line. I must be one of the most unluckiest people alive, every representative was busy all 105 times a called. Shortly after posting this review, I was contacted by a customer service representative. I did indeed received what I ordered. Hopefully they contacted all the other customers and satisfied their orders as well.
Response from BBQGrills.comFeb 12, 2024
I'm truly sorry to hear about your frustrating experience, Wesley. It's disheartening when expectations set by shipping notifications aren't met, and the difficulty in reaching customer service only adds to the frustration. It sounds like the service you've encountered falls far short of the standard we have set for ourselves. Our team is reaching out to you directly to help get this resolved.
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suzanne M.
Feb 6, 2024
Can someone please call me
Can someone please call me. I want to be able to write a good review but no one answers the phone or calls back and there is no tracking for my order number although charges posted immediately on my AMEX. Order is 2423784. I see that the owner pays close attention to reviews and responds to them so maybe this is a way to get a response
Response from BBQGrills.comFeb 12, 2024
Our team is contacting you directly, Suzanne. We apologize for the inconvenience caused.
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