BatteryClerkReviews of batteryclerk.com

Ordered a replacement battery on August 11. The product page stated “Usually Ships in 4–8 Business Days.” By August 24 it still had not shipped. When I contacted BatteryClerk, they said the battery was being shipped from their supplier to BatteryClerk’s distribution center and was expected there August 25. I was not informed of this delay until I contacted them. I’ll update this review when the battery actually ships and arrives. Update: Battery arrived, but shipping was much slower than advertised I ordered a replacement vacuum battery on August 11. The product page stated that it “Usually Ships in 4–8 Business Days.” By August 24, it still had not shipped, and I had received no notice explaining the delay. After I contacted BatteryClerk, they told me the battery was being shipped from their supplier to their distribution center and was expected there on August 25. The battery ultimately did not ship to me until August 31—15 business days after I placed the order—and I received it on September 3. I’m updating my original review to note that BatteryClerk did ultimately fulfill the order and the battery arrived. However, the shipping time was substantially longer than the 4–8 business days shown on the product page, and I would have appreciated proactive communication about the delay rather than having to contact the company myself to find out what was happening.

Says they stand behind their products but they don't. They sold the wrong device and refuse to accept the return. The battery made my robot vacuum smoke and destroyed it. Slow to respond, blames you.

You know, shame on me for not checking the reviews here before purchasing from them. Their website said that the battery would fit my bike. I was a little skeptical because the year range was so vast, and I know that there was a split in the generations right up at '99. Well, lo and behold, the battery arrived and didn't fit. I send them pictures, actual photographic evidence that it isn't compatible with my bike and their response was essentially that it was my mistake, that it is indeed compatible with my bike (sure if you want to cut my bike up with a sawzall, i guess we can "make" it fit but that's not how this works), and therefore i can refund it at my cost of returning it so no label for me. Bad customer service, and from what I can tell, bad knowledge of vehicle to battery compatibility. Honestly though if I had seen all these bad reviews I'd have probably run for the hills. I'm just going to keep the battery for testing stuff in the garage or give it to someone to tinker with because it is simply not worth the time and effort to deal with these people.

LOW VOLTAGE RIGHT OUT OF THE BOX

I placed an order on June 21 because BatteryClerk's website advertised "Fast 1–2 day shipping to most of the USA." My order had not shipped by June 25, so I contacted customer service. They replied that the order was still being processed, that batteries come directly from the manufacturer, and that it would ship "in the next few business days." As of July 2, my order still has not shipped. If products are not actually available for shipment within 1–2 days, I believe the website should make that clear before customers place an order. My experience did not match the shipping expectations advertised on the site, and the communication after ordering has been disappointing.

If I could give them a negative review I would. I received a defective battery and contacted them immediately. After 14 emails, a phone call I still have not received a refund. They wanted a picture of the battery then a video of the battery then a picture of the model. After 12 emails I got one from them saying since I hadn't responded my ticket was closed! I have never in my life dealt with such poor customer service.

The website said it was compatible with my hotspot but it doesn’t work in my hotspot.

The banner at the top of batteryclerk.com reads as "BatteryClerk Prime FAST 1-2 day shipping to most of the USA" (what does "Prime" have to do with anything other than set an Amazon experience expectation?) I placed an order on 04/28/26 and the status still shows as not having shipped. On 05/06/26, I called the hard-to-find toll-free number of 888-808-3520, and was told that the power tool battery that I ordered was not in stock and had to come from their distributor in China. She anticipated that I would not have the USPS tracking number until Friday, 05/08/26. I will update this review with my final thoughts once I receive and charge/use the replacement battery.