Batelle Sleep SchoolReviews of batelle.com

This service has been a god send for my family. I was cosleeping with my 9 month old for 6 months, I was sleep deprived and being used as a breast feeding pacifier every hour EVERYrecommend. Som also could not self spothe at all. I needed to get some balance back in my sleep life. I finally grew desperate enough to pay for Batelle Sleep School. And let me tell you, the money was 100% WORTH IT! We followed the steps, played all the games, utilized all the tools and my son was sleeping throught the night and self soothing within the first week. I know every child is different but as long as you do all the activities and steps they give you, you cannot fail. 10 out of 10 reccomend.

Provided exactly what was promised

Empty Promises Buyer Beware: Dear Parents, I want to let you know that it is very unfortunate that we have not received personal contact with the batelle team in years! I wrote them this email about our V who is already 3 years old and explaining that many things have changed since we have started with Miss Megan at Batelle when it first opened. I shared that Miss Megan would lay out schedule changes according to progression of age and maturity. She kept regular open and personal communication through the app to check up on V and us. She would provide updates on the progression of soothing methods and nap changes. These are just a few examples of the support we initially experienced from her when she was there. Her personal touch made all the difference to help comfort our child and us in relation to sleep. Now, V has outbursts of crying and waking up at night. Climbing out of the crib multiple times. We feel we do not have the same support as we started with Batelle. We have also found out through other Trust Pilot reviews that Miss Megan is no longer part of the Batelle Team. This is a total shock as Miss Megan was our guide throughout the whole process and I know the company was initially built on her method. With this news we do not feel the service is there in the same capacity any longer and is not living up to the standards and expectations of the program we paid $1500 for. Other families have said it feels like cry-it-out all over again. Something which we never will do. Noone has informed us of Miss Megan's leave and this is again a shock to us. Miss Megan was the reason why we called in the first place and put our trust throughout the whole process with our young one. Given the circumstances, we asked for a refund in an email to the alumni team email. As we now feel we need to hire someone else to fill her shoes as the batelle organization has not been able to deliver on the guarantee of ongoing support through the 5th year and we refuse to do a cookie-cutter cry-it-out process. Due to the lack of developmentally appropriate ongoing support, we feel now more than ever we are back to where we started. After emailing them this we thought they’d understand and be true to their word about a refund, but instead, they passed us around to multiple well meaning people and no one took responsibility! Polly wouldnt help. Katie wouldnt help. They kept telling me “its not their department” and would offer a link to someone else to book a meeting to ask for the refund but someone who isn’t even available much later from now. There was one opening but I had a meeting at work and could not miss it. When I told them this, then they send a video that doesn’t even work. And then when they fixed the video, it was just a apology repeating they cant really do anything about it and they are sorry. No real solution. Just another let down. This is not okay. If you are in a regression and your child starts jumping out of bed 30+ times a night dont expect any support. I am still waiting to hear from Emily about my refund as I was told by Polly that she “has made her aware of the nature of my complaint.” My complaint?! Anyway Its been more than a week. And they said “I have a lot of built-up anger” in the email response to me. Not very respectful to say when you have been up for hours patiently trying to help the child but not getting promised support. And I’m really not angry. More sad and worried more than anything. And I’m still struggling. The email said “batelle is fully committed”...then give my refund please, you have done enough as it is.

Thanks to Batelle our 7 month old went from bed sharing and needing to be fed back to sleep multiple times a night to self settling and sleeping in their own room all night. We are delighted with the experience, the team was hugely supportive through the process and we felt confident that no question was too small.

With Batelle's warm, responsive coaching, I went from waking up every night every 2-3 hours to a crying 10 month old who had to be held and rocked back to sleep to sleeping straight through the night in three weeks! I feel like a new person. The program provides useful data and structure, but also tailored the approach for my family. The team took account of sickness, travel, and our comfort level with crying, etc. The encouragement and presence of the Batelle team whenever I needed them got me through moments where I otherwise would have given up or fallen apart. I felt seen, recognized, and understood. Best of all my sweet kiddo is confident and happy in their own crib, able to put themselves to sleep, and we have improved our communication with each other through the process.

We enrolled our daughters who are 3 and 16 months as we hadn't slept through the night since our 16 month old was born and we were alternating who would take bedtime and then trying to get work done while managing wakenings until midnight. My husband then would sleep in a chair in our toddlers room, and I was co-sleeping with our baby who was waking up every 2-3 hours to breast feed. When we would get up for work the entire house was up and it was chaos. We were so tired. The program is expensive, but they were the only non-cry it out method we could find and something had to change. We decided to commit to the program and we couldn't be more grateful we did. I wish we had done it sooner. They are worth every penny and more. We didn't end up using the ring camera or their light system since we already had our own Hatch, but the daily readings were so helpful and the outlined plan is clear. The most helpful part of the program is the 24 hour assistance via text. We were constantly using our support team for real time guidance. They answer your questions instantly any time day or night. There were probably 2-3 nights that were pretty challenging in terms of wakenings. We chose to stagger the programs by about 3 days which ended up being good timing. We now are able to leave their rooms right at bedtime, and our daughters are sleeping through the night. If one does wake, we are able to settle them down within 5 min using just the monitor. Day 12 of the program I slept 9 hours... I haven't slept 9 hours in 3 years. I can't be more grateful. In terms of areas of improvement we have only a couple small things. 1. I would say that it would be nice if the audio from the app that needs to be played in the kids rooms could come from a different device-you really lose the function of your phone during the first 6-7 days after your kids go to bed. You can use an ipad. 2. It would also be great if the app was updated so that you could easily switch between accounts if you have 2 children in the program. It takes several steps to log back and forth. Thankfully our team was willing to answer questions about both girls in one app often which made our lives easier. 3. Lastly there are some real time calls for Q&A on certain topics I would have loved to join, but the hours are tough for working parents. Having night time calls would have been nice. Overall I would say that the support team is amazing, and honestly even with minor thoughts on how they could improve, this program has changed our lives. We have the 5 min bedtimes, we have them sleeping through the night, and we can wake up and get ready in the morning before they wake up. We were able to do this without having them cry it out. We were able to support them through the process. I feel human again, and we struggled with sleep deprivation for years. I remember reading reviews before we decided to join the program and hoping it could be us, but doubting. Now I am so very grateful and also feeling confident given the ongoing support until the kids are 5. Highly recommend.

Their detailed approach was very thorough and offered plenty of support to get us through the process. they are flexible and are willing to give you time if your child needs it to progress through the steps. what took hours to get our child to sleep can now take as little as 10 minutes!

We decided to use Batelle after our almost 2.5 year old was up for hours on end in the middle of the night screaming for months straight. We tried other programs and nothing we did worked. It took a lot of commitment, and our daughter tested us pretty hard throughout, but Batelle was there at every step talking us through what was happening with real-time support. She is now sleeping 11 hours through the night and is patiently waiting in her bed until she knows its time for the day to start. Would recommend Batelle 10/10 times.