Bat-CaddyReviews of batcaddy.com

I purchased an X9 remote cart a year and a half ago. It is still under warranty. Now have a broken wheelie bar. The company does not answer their phone and have not responded to three service tickets on their web site. I have even filed a complaint with the BBB and the company does not respond to them either. I have had multiple problems with this cart over the last year. I would not recommend buying any of their products.

"Pre-Ordered" X3R on March 23rd. Followed up several weeks later about the order status. Got an email from "Kathy" in sales support saying they hadn't received notification as to when they would arrive. She said I could email management for a refund. After reading these other reviews I am very concerned. Joe Update 6/21/26: Talked with a rep from Motogolf, who said Bat-Caddy is “restructuring “…she didn’t know much more than that…. In the meantime, I am working on getting a refund through my credit card company.

I’ve got the same complaint as everyone else. I had a bat-caddy for years and customer support was superb, so I bought the X9R about 18 months ago. The weld on the back wheel broke off rendering the cart useless and unstable on anything but flat ground. I’ve submitted tickets with no response. I call and can’t get through. It looks like I’ll have to file a complaint with American Express to see if they can help me. I am beyond disappointed with this cart and lack of customer service.

I purchased a Batcaddy X8R one year ago.  Recently, I've had an issue with its operation.  I contacted customer support/technical support through the website 3 times in the past five weeks and emailed the support group twice directly.  In those past five weeks, I never heard back from Batcaddy.  The support service they offer has been awful. I would not buy another motorized cart from them given their lack of interest in supporting their customers.  It's also frustrating that there is no customer service phone number on their website to call. Also, their website solicited reviews from customers. I sent them comments about my concerns with their customer/technical support group. Not surprisingly, my comments were never posted on their website.

All I want to say is a golfer would have to be crazy to buy anything from this company. Yes, their electric carts are very good but if you have any problems with them you can forget about getting any help. I have tried to order a replacement part for two weeks and their store states they can't accept payments now. No one returns calls or emails. Their BBB rating is "F" so I guess that should tell you something.

Ordered my Batcaddy on 5/6/28 and have not received it as yet. Nobody answers the phone and their message instructs you to submit a ticket with your request and they will respond to you. I've set up 2 separate tickets and have not received a response on either one, yet they send me emails offering me discounts on their accessories. This is extremely frustrating. Does anyone having similar problems found a way to contact them or get a refund? Any held would be much appreciated

Ordered a batcaddy Apr 8. $1295. Said I would receive it around Apr 22.. never arrived and no refund. They don’t answer phone or emails! Unacceptable.

I have owned a bat caddy for years and rated them five stars. I have the same complaints as everyone now. They have always had premiere support. Now nothing. x3 parts needed are unavaliable and out of stock, no new x3r carts available to purchase (currently out of stock), no ability to talk with anyone, and support calls and tickets go unanswered for almost two months now. One seller told me that they are restructuring the company. Well? It's not working very well, if that's true. I was also told that the carts and parts are on a ship waiting to go through customs. Does that take two months? I'm sad that such a wonderful product is getting such bad reviews. But, leaving folks hanging out to dry is not acceptable.