Bat-CaddyReviews of batcaddy.com

Looks Battcaddy is closed in US,the web site doesn't open & not possible to order any parts.Please clarify weather the company is closed or web site has a problem will rectify the problem.

I need some warranty work. They will not respond to me. Sounds like I’m not the only person. Very sad they aren’t backing up their product. Obvious they don’t care about their reputation. Will tell anyone in the market not to buy !!!!!

I’ve had a problem for months and have submitted several tickets, none of which have been responded to. And their number has been “temporarily” disconnected for a long time. Don’t buy this product because if you have a problem like I do, there is no one to assist!

Remoter went out on my EVO, and I tried to contact the company repeatedly to have it fixed. No response. Many dealers say that the company is out of business. No communication or anything out of the company. Horrible.

My family purchased an X9R for me for Christmas 2024 and I've used it numerous times over the past 18 months. I've absolutely loved it. However, in May while playing a course with semi-thick rough, I attempted to turn the cart using the remote and the drive mechanism for the right-rear wheel partially stripped. The cart will still go, but the mechanism starts slipping anytime you try to turn it and if the cart attempts to go up a slight incline. I submitted a tech support ticket via email on May 31 and received a response within a day or so with an assigned ticket number. That's the last I've heard from them, Repeated email requests for follow-up have gone unanswered. I've tried calling their number but the system says the number is currently not in service. After reading other reviews on here, I'm wondering if I'll ever hear from them again.

I have an X4R, my 3rd. For the most part, I like them very much. While it does have some tipping issues, I can attribute some of them to my control as I tend to let it go longer distances than they recommend. I have written glowing reports in the past, but my recent concern is recent lower customer service issues. I have emailed directly and thru the web site and have less then stellar service. Actually none. And all I am trying to get is a score card accessory cover ???

I ordered and paid for a Bat Caddy in March. It's almost July and no cart. I have sent several emails in attempt to cancel order and get refunded with no response. I now have to take them to court to resolve issue. Buyer beware.

I purchased a 500 dollar replacement battery that was defective. Zero customer support- the telephone number only says file a warranty or support online. They never respond whatsoever. Too bad because their caddy is a good product.