Bass Pro ShopsReviews of basspro.com

Never buy a boat from Bass Pro bought a brand new nitro rigged had nothing but problem with trolling motor took it back three times within the two years each time it went back. They had the damn boat for 6 to 7 weeks and the three a total of three times has been in there. They’ve had my boat about 15 to 16 weeks and still hasn’t solved the issue with just ghost trolling motor When you call they never answer the phone. They tell you they’re gonna call you back. They never call you back. I’ll never buy another boat from Bass Pro and I recommend nobody else either.

Bass Pro at 3600 South Lindbergh Blvd Sunset Hills, MO 63127 Arrived @ this store at 5:30pm I have been to this particular Bass Pro several times. The individuals behind the gun counter are beyond rude and unhelpful. When it first happens, you think it's just a one off and you just let it go, but when it happens every single time, you go there and every time you go there it's a different employee you then realize that these people in this department could care less about doing their job or to help you in anyway and now it falls on management. I just went to this store again which is 2.5 hours away from my house on 11/2/2025. They have the attitude as if Bass Pro are the only ones in America who sells guns and you are a peasant and I'll get to you in their time or even if they do help at all. Even though you have logged in and there are 4 or 5 employees behind the counter doing absolutely nothing. They will avoid you like the plague and literally try not to make eye contact with you, so they don't have to help you. Yesterday topped the cake though! Their logging inline system was down, and I couldn't log in. Me and my girlfriend was standing at the counter and 3 of the men were talking about one of their stories and totally ignoring any and all customers. One of the men was doing everything he could to not make eye contact. There was another employee who walked out from the back and walked out past the counter onto the floor. This employee didn't care to stop and ask if we needed anything either. instead, I stopped him and told him that their logging in line system wasn't working and I needed help. This employee must have been their boss because as soon as he turned around to confront one of those men then two of the men asked if I needed something. To make a very long story short and not having to write a book. I wound up not buying anything. My whole intent for coming in there was to purchase this one particular gun. I am beyond livid how these people in this Bass Pro shop treat customers. I will never again in my lifetime go to this particular store again and might not ever go to a Bass Pro shop ever again. My voice is just one voice, but I will do everything in my power to make my voice heard and go onto every single internet review web page I can write a review and write a review. I will also tell everyone I know about my experiences with Bass Pro. The word of mouth can either be your best advertisement or your worst. Even though Bass Pro shops prices are very overpriced I still went to this store and many others. I will now save my money and shop somewhere else. Bass Pro has just gotten too big, and they don't care about the customer anymore.

I got scammed out of $250 by "Bluegreen Vacations" right in the store, when I found out they were time share con artists they refused to refund my money, Capital One wouldn't help me, store manager didn't care, corporate didn't care.

Brutal online customer service. Customer service takes forever to answer the phone and sometimes they just don’t. They do not reply to emails at all. They have not once been able to resolve any online issues I’ve had. They claim they can’t modify or cancel orders. Generally a complete waste of time and energy calling online customer support. Absolutely horrible experience !! I myself will NEVER use Bass Pro online again. And truthfully, their prices are generally higher than local outdoor hunting shops anyway. Pretty crappy all the way around.

They are now forcing Canadians to use a new website that is half finished, extremely poorly designed and a massive downgrade from what was already a generally good website. This new website has been slapped together by someone that clearly has never made a website before. If they wanted there basspro name so badly at the top of the webpage they should have just gone through the process of changing the domain name because in its current state I will never use this website ever again.

I will not be shopping at Bass again. I ordered something online and used Paypal to pay for it. Unfortunately it wasn't useable so I had to return it. Because I used Paypal I can only get my refund in the form of a Bass gift card which I do not want. They should put this information right on the order form. If I had known that up front I would have used a credit card instead

My sandles arrived early, but the way that they were poorly packaged and had grass and sand stuck to the bottom of the treads, it was obvious that they had been worn and returned. I am sending them back, but if I want the same sandles I have to pay shipping again! I will look elsewhere, thank you.

They refused sending our order to us because we used a freight forwarder since they don’t ship to our country. Worst service ever.